IdentityIQReviews of identityiq.com

Very helpful.

Lesha provided by far the easiest and stress free process of canceling my membership. She provided exquisite service and sense of humanity within a professional manner. Hands down a team member I would be proud to say is on my team!

The Customer Service Agent I spoke to was very knowledgeable about the products and services. Her recommendations was SPOT on ! !

What can I say about my customer service was the best of all the employee that guide me was for me was Jasmine she was very kind very patient very happy she asked me how was my day was going guiding me through the day with the app if I had any questions she was so happy to guide me and understood my situation I really love the way she treated me thank you so much Jasmine you are the best customer service the guide me through the app.😊

I first spoke with Jessica who was extremely nice and helpful. She sent my case over to her Supervisor Vic. He contacted me immediately and we have been working together to get my situation in order. I was overwhelmed in the beginning but he has helped me get a plan in place and it’s made the process easier. He definitely goes above and beyond.

Ron was very nice from the start. That's my first impression of him. The next thing about him was, he was very engaging with me, a good communicator, and I had a fun conversation with him. Mainly about my account. He made my experience very relaxing and enjoyable! I couldn't see my Equifax credit report, and he fixed it fairly quickly. I really wish that all of my phone calls could be like what I experienced with him today! I look forward to continuing my membership, and it's because of him being so nice to me that, I will continue with my membership, and I increased my membership to the higher level.

I signed up for Identity IQ at the end of May and began working with Mark Jackson on an identity theft restoration plan. As I stated in my last review, we were able to get 2 fraudulent accounts removed from my credit report almost instantly. To start the month of June, we are already on a roll getting another fraudulent account removed using the CFPB in just 4 days! The effort by Mark and the identity iq team is unmatched!

I have been a member for well over 6 months now and getting a daily update on any credit score changes on all 3 credit agencies as well as real time alerts when a suspicious activity is noticed is an awesome benefit. I learned today that I needed to click on the update tab to get the latest data about my account balances with my creditors. I guess with so much information I didn't even see that option. Thanks for looking out for me and I am spreading the word about your program every chance I get. Keith