IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQReviews of identityiq.com

4.1463 reviews
Internet & Software

IdentityIQ

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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IdentityIQ reviews

Showing 348 reviews with 5 stars · Clear filters

Key
Sep 29, 2026
Very nice very helpful
Very nice very helpful
Response from IdentityIQOct 2, 2026
Thank you for sharing your experience with our services, Key! We're always happy to help.
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ashley H.
Sep 24, 2026
Kind, Helpful, and Efficient
Amazing service! She was kind, helpful, and went out of her way to make sure my issue was fully resolved. There was no pushback, and she handled everything quickly and efficiently. I really appreciated the great experience!
Response from IdentityIQSep 25, 2026
Ashley, thanks for taking the time to share this. We're glad our team could resolve your issue quickly and with the attentiveness you deserve. We hope you'll keep us in mind if you need anything in the future!
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Pamela O.
Sep 23, 2026
What safeguards are needed online!
The company provided me with the up to date information about my account! The Assistant was extremely knowledgeable, courteous and patient answering all my questions. She gave pertinent information to safe guard by online behaviors.
Response from IdentityIQSep 25, 2026
Pamela, thank you for this wonderful feedback. We're pleased our team could deliver timely account information and personalized guidance on online safety practices. If you have any future questions or concerns, we're here to help.
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Wendy C.
Sep 16, 2026
Bastante eficiente y amable, sabe lo que esta haciendo. Gracias adrian
Bastante eficiente
Response from IdentityIQSep 23, 2026
¡Gracias por su reseña, Wendy! Nos alegra mucho que hayas tenido una buena experiencia con nuestro equipo. Valoramos tu confianza en IdentityIQ y estamos aquí para ayudarte cuando lo necesites.
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Rosie M.
Sep 9, 2026
Very knowledgeable!
Very knowledgeable!
Response from IdentityIQSep 10, 2026
Thank you for the kind words, Rosie! We're always happy to assist.
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Michael V.
Sep 4, 2026
Client was very kind and helpful.
Client was very kind and helpful.
Response from IdentityIQSep 9, 2026
Thank you for the kind words, Michael! We're always happy to assist.
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Jason R.
Sep 3, 2026
Service Request
I called in needing assistance with setting up my employer-sponsored account, and Victoria W helped me greatly! She was incredibly friendly and professional, answered all of my questions, and was able to complete my account setup efficiently. Fantastic customer service!
Response from IdentityIQSep 3, 2026
Thank you for the kind words, Jason! We're glad our Customer Care Center team could assist with your account setup. It's great to hear you had a positive experience, and we look forward to serving you.
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Johnne H.
Aug 28, 2026
Shanda has very professional and…
Shanda has very professional and pleasant. She definitely has customer service skills that most don’t have. From beginning to end of the call Shanda showed concerns with the problem and she solved it. Thank you for your time and consideration.
Response from IdentityIQAug 31, 2026
Thank you so much for the kind words, Johnne! We're glad our team could provide you with professional service and resolve your issue. We truly appreciate your feedback and thank you for being a loyal member.
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