IdentityIQReviews of identityiq.com

These 5 stars are for Vick. He was super helpful and patient. I was transferred to him from the rep that answered my call. She tried to answer my questions but sounded like she was reading her responses. I even asked her if she actually understood what she was telling me or if she was just reading the computer screen. She said she did understand and that she has the app on her cell phone. But if I had to bet money on it...I'd bet she was just reading the screen. Vick on the other hand...very patiently, answered all my questions and explained everything to me in laymen's terms. There's still ALOT to learn about the Bitdefener app that I haven't figured out yet. I'm sure Vick would've answered all my questions, but I felt bad because I had taken up an hour of his time already. He emailed his contact info to me and said I can contact him any time I have questions. Great customer service!

My experience with Vick was great. Thanks for rendering your service with such a great patient, putting me first and with professional attitude. I really do appreciate you for taking time to assist me. Elizabeth

Jasmine was very helpful polite and took her time with me very pleasant and assured that everything was completed. Jasmine went through everything with me step by step thank jasmine you the best thank you for being patient as well

Great customer service & very informative agent.

My Rep was very courteous & efficient with assisting me resolve my matter. Even tho I was canceling my plan, she offered me quite tempting deals & remained friendly.

Customer support was extremely friendly and helpful when I was having a technical issue. They were able to resolve the issue quickly.

Dear IDIQ, I wish to acknowledge with the highest regard, 'Lorie', for the most amazing introductory contact.(!!!). Her 'welcome call' was far more than that, as she shared the possibilities of how I am protected, as well as put an extremely trusted voice to this company. Her range of expertise within this industry as well as IDIQ is beyond impressive. And I might add is a sincerely nice person. Based on the gentleman that thoroughly verified my identity, and now Lorie, I am beyond satisfied I am well protected with my interests being secured. So many thanks with much appreciation for this peace of mind.. Many thanks Lorie, Warmest regards, -texx s.

The patience of Mark the helpful Representative who walked me through the step of downloading software onto my iPhone. Usually, I get nervous when someone is helping me on a computer because I don’t always understand over the phone instructions but Mark did not act bothered by me taking a little while to find which link to press or what to do as far as what buttons to press. The whole experience went faster than it usually does and that is all in the calmness and genuine kindness Mark possessed. I cannot thank him enough because that interaction with him turned out to be the highlight of my day. Thank you again for helping me understand what Bit finder does as far as security goes. I’m very happy I decided to go with identityIQ and I was impressed with how Mark explained everything. He never acted impatient with me and kept making me laugh and I am truly greatful for that. Thank you so much!