Nathaniel L.
Great customer service
Great customer service. Great service!
Response from IdentityIQApr 12, 2024
Thank you for taking the time to share your experience with our services, Nathaniel!

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nathaniel L.
Great customer service. Great service!
Response from IdentityIQApr 12, 2024
Thank you for taking the time to share your experience with our services, Nathaniel!
Gloria J A.
Identity IQ has been a God send to me. Christian Cruz is an amazing fraud specialist, he is very knowledgeable in this position and has been very kind, respectable, patient and takes his job very serious. He has been there for me from the very beginning. I thank Christian from the bottom of my heart.
Response from IdentityIQApr 12, 2024
Thank you for your glowing review, Gloria! We appreciate your kind words about our services, and we are thrilled to hear about your experience with Christian. Thank you for choosing us for your identity theft protection needs!
Dennis B.
I've been using Identity IQ for years. The service and monitoring systems are top tier. This platform has identified many of my Identity theft issues over the years and has provided the necessary documentation/ information for me to proceed with filing with the FTC. The restoration specialist, Christian Cruz had the best customer service I've ever experienced. He was quick to respond to my claim and thorough at analysing my claim. He monitored my Identity theft claim constantly and even called me like twice a month and also emailed me constantly to inform me that him and his team were monitoring my account. He would provide me updates of my claim as well. I really felt safe and secure during a time of complete crisis (Identity theft) when working with Christian at Identity IQ.
Response from IdentityIQFeb 14, 2024
Thank you so much for your kind words, Dennis! We are thrilled to hear how valuable you find our service. We will let Christian know what a great job he's doing! Thank you for choosing IdentityIQ services!
CT
Thanks to Christian who followed up weekly when identity theft happened. He provided valid resources and discussed process with me to make sure I’m doing the right thing. Thank you!
Response from IdentityIQDec 19, 2023
Thank you for your review! We are thrilled to hear about your experience with Christian. Our Customer Care Center is always happy to assist our members, especially while handling identity theft cases.
Larry P.
Christian Cruz, he has provided me with world class service each time he's interacted with me very professional and helpful and make sure that you understand the process
Response from IdentityIQDec 18, 2023
Thank you for your review, Larry! We are thrilled to hear about your experience with Christian. Our Customer Care Center is always happy to assist.
Mercedes
Certainly! Here's a draft for a 5-star review: "A Lifesaver in Identity Crisis" Rating: ⭐⭐⭐⭐⭐ I can't express enough gratitude for Christ and his team, who have been an absolute godsend in helping me navigate the nightmare of identity theft. Dealing with such a situation is incredibly overwhelming, but Christ's expertise and his team's dedicated support have been invaluable. From the moment I reached out, they provided swift and effective solutions, guiding me through the entire process with patience and understanding. Their professionalism and commitment to resolving my identity theft issues were truly commendable. Thanks to Christ and the team, I now feel more secure and in control of my situation. I highly recommend their services to anyone facing similar challenges. You won't find a more reliable and compassionate team to help you through these difficult times. Gratefully,
Response from IdentityIQDec 13, 2023
Thank you for your kind words, Mercedes! We are happy to be able to support you during this time. We appreciate your recommendation, and for choosing IdentityIQ services!
AnK P.
Christian with IdentityIQ was extremely helpful and supportive of all my questions (and I had a ton of them) just because there were a few things that were admittedly a little tricky. But all of the other sales reps I ran into were also very helpful and accommodating so when I had a problem, they were able to fill in the gaps especially when I was confused or disappointed with any of my purchases. Also, I found IdentityIQ invaluable because they worked with me on the price so I was never able to cancel the service in good conscience just because the value was unbeatable and the customer service team was ALWAYS 1000% kind, efficient, and understanding. Very very happy with my experience!!!
Response from IdentityIQDec 7, 2023
Thank you so much for your glowing review! We're delighted to hear that Christian provided you with helpful and supportive assistance. We're thrilled to have you as a satisfied member!
K T.
Mark was a great help & a warm heart. Made me feel comfortable & assured that I would get the best service possible.
Response from IdentityIQDec 7, 2023
Thank you for sharing your positive experience! We're delighted to hear that Mark provided excellent assistance. We are happy to help!