IdentifixReviews of identifix.com

The billing process is ridiculous. On five separate occasions, they failed to bill me for months at a time. Then, without warning, they shut off my access until I call and get the issue resolved, often having to wait until it's convenient for them. Each time, I have specifically requested to be placed on automatic payments, yet the same problem keeps happening. When I call, I typically spend 30 minutes or more on hold. They then claim I owe thousands of dollars, and I have to prove that only a couple of months are actually outstanding. Somewhere along the way, they seem to have forgotten who the customer is. Their product quality continues to decline, and the customer service has become increasingly frustrating. I've been a loyal customer for more than 10 years, and it feels like they couldn't care less about keeping my business. At this point, I am very close to canceling my subscription.

I wish I had done my research before signing up. I am having the same problem as well. They make it so difficult to cancel your account. I currently use Alldata and the website made it sound like it was better but offers mostly the same features. I am currently going back and forth with their "customer service" to get this cancelled. Unbelievable that you cannot simply cancel your account on their website. Very sketchy.

As soon as they got my card info they locked my account, won’t reset my login, and have billed me for over 6 months despite multiple requests (ands occasional promises from them) to stop. Literally had to cancel my card. Actual literal scam, had my money taken and no service was provided.

Continual problems with shutting down our account over the last few years when there is no billing issue. Very poor billing practices. Now we are unable to reach them via telephone when our account was disabled for NO REASON WHATSOEVER. If this was a one-time thing, well maybe, but this is ridiculous. It used to be a good company experience. Support was relatively easy to reach and prompt. That is completely gone and submitted tickets are not promptly dealt with. It's been a good product, but Solera's S & P downgrade says much of the story. Poor management it seems. Sad that the company has decided that their bread and butter (the customer) is no longer the priority. It's a matter of time before that complete negates what used to be a good service. :-(

Do not waste your time with Solara/Identifix. They have the worse costumer service in the billing department because their business model is to keep charging you after cancellation and they will hang up on you if you try to get your refund. Worse customer service experience. I can't believe they are legally allowed to do that.

Terrible customer service and an unreliable system, No issues ever get resolved, just repeated time and again.

This company only runs on frauds and scams. They upsold their product to me to begin with. They took forever to figure out how to transfer all my data and their product is substandard and not user friendly. I am writing this to warn others. I wish I would have checked review before I started to transfer. I have cancelled one product twice that they fraudulently told me came WITH Identifix only later to discover it was $300 EXTRA a month. BEWARE and stay away. I am still dealing with the aftermath. It takes customer service an entire month just to respond to me email. DON'T USE THIS PRODUCT!!!

contacted this company that has had my card on file for years so that i know everything is current. then one day i got a notice that my account was deactivated . i call the company and explain the issue and advise them nothing has changed with my card info and to try it again they did.... and it did for 6months worth of subscription i contacted them and told them i was unaware this was gonna be this much, or that the account was that far behind and with research discovered they have been stacking payments for years very poor company to work with please use caution if your like me and use auto pay