Great experience. All my issues got resolved. I look forward to continuing to work with this establishment. Customer service is always performed at a high level. Thank you all. Have a Blessed Day.
MB
MBC
I was working with Shawn Micheals
I was working with Shawn Micheals. He was very nice and very knowledgeable. He explained the different plans and really understands the policy’s. He answered my questions. He was a pleasure to work with. I told him the car was not being delivered until Monday the 14 - and he worked my policy accordingly.
The car was delivered (I purchased through Carvana) and there were some pretty major discrepancies from the description. The back AC did not work properly- as well as several other things. I decided to not keep the car.
I told Shawn i would contact him in the future, when I do make a purchase. I don’t know when that will be- at this time. Shawn was great.
JE
Jen
BUYER BEWARE!
BUYER BEWARE!! ideal auto protect is a COMPLETE SCAM!!! they take your money -very nice when you are purchasing the policy-DO NOT be FOOLED. After they have your money they will NEVER PAY for your car to be fixed, they will threaten you over the phone and be extremely rude! After I filed a claim against them to get my money refunded, they started to harass me by continuously calling my phone over and over again- they called me over 15 times in less than 20 minutes. They insisted on talking on phone-I don't think they wanted their threats and rude responses to be in writing. I paid over them $3000, my car broke down, they never paid for towing, never provided a rental car, and never fixed ANY PART of my car. my car was at the dealer for over month because they claimed they sent the high Pressure oem fuel pump week one. IT NEVER ARRIVED or even SHIPPED until after I filed a claim against them, they shipped the wrong part days after I had already filed a claim against them, picked up and paid in full to the dealer myself; it was also NOT OEM part like they promised but some cheap aftermarket part that didn't even go to my car. I was forced to pay in full to dealer myself if I wanted my car back. THEY NEVER PAID ONE CENT! JOSH (aka Will) is a COMPLETE liar thief is scamming hard working people out of their money! HE SHOULD BE IN JAIL for FRAUD AND THEFT!
If I could have given less than 1star I would give NEGATIVE 100 stars! DO NOT GIVE THIS COMPANY YOUR MONEY! CROOKS!!!!
Updated/response to ideal:
Ideal auto protects reply is so very false!! I never had a warranty on car prior to purchasing from ideal so that's a false statement, there were no issues with my car prior to purchase from ideal and mini can verify its all documented. My engine light came on over the 30 day waiting period from purchase, its all in my service records. They NEVER SENT a high pressure fuel pump or paid for any service!! In fact after a month of waiting they send a part that doesn't even go to my car trying to prolong so they don't need to refund me. I NEVER RECIEVED ANYTHING FROM THEM EXCEPT HASSLE AND HARASSMENT! IT COST THEM ABSOLUTELY NOTHING, hense reason for asking for my money to be returned under federal law. I did not falsely claim anything! They provided no service or product to me or the dealership all documented! Check out other reviews on this company same situation for thousands of others! Josh Walker aka Wil are stealing people's money!
Thank you Josh for providing proof of exactly what took place:
If u look at Josh Walkers link and the date I purchased warranty from ideal if the problem was pre existing like he's claiming it would have been covered by mini, so why would i spend $3000 for ideal warranty? Mini extended part for 10years/120,000 miles. on Dec 3rd 2021 my car was still less than 10years old and has less then 100k mils on it. proof ideal auto protect/ Josh Walker is a scammer/thief he provides the proof.
I was NEVER notified about anything ideal continued for weeks telling me part was on way had been shipped on 1/17/22, I picked my car upon 2/1/2022 and I paid! I have proof shipping label for part was overnighted on 2/2/2022 and the part doesn't even go to my car! SENT Cheap after market random part not a mini cooper high pressure fuel pump! Run the tracking number, date when shipping label was created ect you will clearly see it was not shipped on 1/17/2022 like Josh claims. I have documentation from dealer about this random part not being a mini high pressure fuel pump and the date it was shipped and received
regarding Josh's comment #4 4.Service Bulletin, I had no problem with my car when I purchased warranty from ideal! MY ENGINE Light WAS NOT ON PRIOR TO PURCHASING from ideal!! I have proof of this! dealership can verify everything, and I am happy to provide proof to whomever would like to see. do the math about dates and you will clearly see that when I purchased warranty from ideal the feul pump would have covered based on age/mileage of my car, but I had no issue with my high-pressure fuel pump until January so why would i have had mini fix it?(see Josh's date of my claim) They did NOT COVER MY CLAIM! I DID NOT GET A RENTAL AND THEY DIDNT PAY FOR HAVING CAR TOWED TO DEALER Ideal has paid for Nothing only taken my money! check reviews (better business bureau, yelp,etc. others experience same; class action against them. check your federal rights by fraudulent companies speak up, get your money back help others!
Key facts:1. if ideal approved why would I dispute? 2. Josh states preexisting his own link TBS-covered by mini <10yrs<100k, my car would be covered by mini on 12/3/21 proves not prexsisting.3. UPS tracking 1Z1Y11010212208058-proves label created 2/2/22 I paid/picked up car 2/1 claim filed with my cc on 1/31/22 4. Part sent doesn't even go to my car. 5. drags my kids names into Morally wrong!
Response from iDeal Auto ProtectFeb 16, 2022
Hello Mrs. Jennifer and Montana Cook,
We are sorry you are upset by what happened. However it is only fair for everyone who reads this to understand what truly happened and see how you were CAUGHT trying to file a FRAUDULENT claim. Even after we gave you an approval on the item PRIOR to your start date as a one time courtesy, you still went and did the wrong and unethical thing and disputed your charges. You Mrs Jennifer & Dakota Cook are the Crooks and scammers here.
-Purchase Date : 12/3/21 (advised of 30 day waiting period)
-Start Mileage of Contract - 96,406
-Date of claim - 1/13/22 (almost exactly 30 days after)
-Miles on car time of claim - 95,705 - BELOW start mileage
The customer was also aware their was a service bulletin issued by the manufacturer (TSB #SIM010116), however her warranty ran out and was responsible to fix the problem herself, thus why she went and purchased the warranty and immediately after her start filed a claim.
Here is proof of this TSB https://www.carcomplaints.com/Mini/Cooper/2012/tsbs/tsb-m010116.shtml
As mentioned, we did APPROVE this claim even though she was under her start mileage. however, due to lack of truckers nationwide, the part was delayed for 2 days so the customer decided to dispute.
We will notify our fellow competitors to watch for this VIN # and customer so they can avoid potentially a fraudulent claim by her again.
We apologize again for any inconvenience and are very thankful for everyone's business.
Stay Safe and GD Bless everyone.
----
Reply to Mrs Cooks False Accusations.
1. She NEVER asked for a refund. She went directly to her credit card company after we notified her of the fraudulent claim and disputed the charges. If she would have asked for a refund, by law we would have been required to give her one.
2. Her engine light was on PRIOR to signing up with us. The mechanic confirmed this. In fact the Service Bulletin was issued prior to her signing up with us, she ONLY signed up because she had this issue, there for obviously her light was ON.
3. Again, Mrs Cook fabricated the chain of events. The part WAS shipped AND SIGNED FOR. We do apologize it was late, due to the trucker shortage the entire county is facing, but we did offer Mrs. Cook a rental in the interim, this of course is part of our terms and conditions. Here is the tracking # so everyone can see the truth. UPS Tracking # 1Z1Y11010212208058.
4. If the customer was under warranty for this Service Bulletin, why would she not get it fixed by Mini direct? It would have been ZERO COST if under warranty. The facts are, the dealer confirmed Mrs. Cook was in fact OUT OF WARRANTY and would be billed for the work, thus why she signed up with us.
Remember we covered her claim even when she clearly bought this to deceive us and even thought she was not yet at her start mileage. Yet she still disputed her charges.
We apologize to our genuine customers who have put their precious time into reading this. We hope exposing these type of shady consumers, will make it tougher for them to try and file the same claim with yet another company.
All the best.
iDeal Auto Protect
KT
keith T.
Shaun was very good to work with
Shaun was very good to work with, he always replies quickly and I believe he is honestly concerned about his customers.
KH
Kevin H.
10 out of 10 everyone should be like Shaun
Shaun was outstanding he really answered all my questions. I had my doubts at first but he managed to clarify everything and while he was figuring out what worked best for me he was able to have a conversation with me as well which made everything easier.
JC
Jeffrey C.
Shaun was great
Shaun was great. Very professional. No high pressure just very helpful and positive. Had good advice about the Porsche 911 we are buying. A good experience thanks Shaun!
WD
Williams D.
Shaun Michaels excellent to work with!
Shaun Michaels helped me with all my auto protection needs. He was very polite, informative, and knowledgeable about your business. I had no hesitation doing business with your company because Mr Michaels didn’t try to hard sell anything. He was honest and professional. Thank you again.
Douglas Williams
RE
richard espinoza J.
It was great negotiating with Shaun…
It was great negotiating with Shaun Michels,he made it easy for us for to understand and is a polite and respectful person. Thank you Shaun🤣🤑
