iDeal Auto ProtectReviews of idealautoprotect.com

iDeal has been great. They offered me the best coverage I can find. I was helped by Jason Roberts, he was very helpful, patient and informative. He made the process very simple. I would recommend to anyone.

Jason was informative and knowledgeable of what he is selling. Gave me a great price and great confidence in the company that he represents I will be referring my friends and family to Jason and I hope the company knows they have an asset in him.

I've been trying to have my 2015 Ford Expedition AC repaired has been an EXTREMELY bad experience with your company. On Wednesday May 26, 2021, Lorenzo Ford Dealership went to the company for the repair of the AC on my vehicle. It was then determined that the company weren’t going to pay for the entire repair and two was having the actual part ship to the dealership. At this time, I was told that it will take between 3 to 5 days for it to be shipped to the dealership. Fast forward today June 9, 2021 and the part has yet to make its way to the dealership. I honestly believed that you all were taking the cheap route to have my vehicle repaired and my wife is having a difficult time driving with an EXTREMELY hot vehicle. If I count the days, it has now been 9 days and the part has yet to make it to the dealership. I would appreciate a phone call from a manager/supervisor to give me a call to explain... 1. Why the claim was not paid in full and 2. Why is it taking so long for a part that I’m assuming is being ship within the US is taking so long to be deliver in the US. I'm on record to say this is not all the Warranty company fault but they do have some blame in my bad experience of attempting to have my vehicle repaired. I will be waiting on a phone call for a manager or supervisor. I was told by a representative in the claims department that if the overdue part does not come to the dealership by the close of business yesterday that he would call the dealership and authorized them to get the part. Also, a supervisor called me on yesterday and stated that if the part does not come to the dealership by the closed of business yesterday, he would have a part overnighted. I told him about his subordinate said and he then stated one or the other. I also complained about how no one actually calls me to keep me up to date and he reassured me that he would personally keep me up to date. I had to called the dealership today and they told me that the part did not come in. I called the same claims representative and told him the part did not come in, he then changes the story to have the dealership called him. EXTREMELY BAD SERVICE. I just want my vehicle repaired. Update: Now I have a supervisor (Grashard) just called me, to threatened me that he will NOT pay on a claim on a warranty service that I have already paid in full to this company until I removed this review. I called this poor customer service and bullying. He is worried more about how this review looks then my truck getting repaired.

SCAM! I purchased a plan on 5/18/20 and canceled it on 11/24/20 as of 6/8/21 and at least 7 attempts they will not refund me what they owe. Every time I call they tell me they are issuing the refund and it never comes. Unfortunately I did not do my homework well enough before this purchase, if you look on Yelp or any other reputable site they only have 1 star/ very bad reviews. I hope this review will help someone not get scammed!

Mr. Shawn and Mr Will is very professional.They help a lot to got my first warranty. I'm very appreciated with their work.

Great customer service

I had the best experience working with Brittney Palmer. She not only answered all my questions and concerns, but she was one of the most pleasant person that I have spoken to in a very long time. She gave me a great price and the service this company provides is incredible. Thank you Brittney!!!

Shaun Michaels exemplifies great customer service! I purchased two warranty contracts for my vehicles. Although I haven't used the VSC yet, I feel confident that Shaun will assist me with my vehicle repairs without hassles when needed. Shaun kudos to you for your expertise and help with the process. Dr. RonG