Ray S.
My honest opinion is that your company…
My honest opinion is that your company is unreliable and shady. I have had a line with your company for over 10 months. Not one miss-payments. You closed my accounts by not communicating with us why. You never gave a reason. You treated my company like a dog. Your service was unacceptable. I will make sure others hear my experience. It may not hurt you like you just my company. Nevertheless, every customer I keep away from doing business you will be time well-spent.
Response from Idea FinancialFeb 27, 2019
Mr. Sylvain: We take our customer reviews very seriously and strive to provide a high level of service. As you are aware, your business had a line of credit with Idea Financial which is always subject to financial review. Our decision to terminate the relationship was based upon our underwriting policies. You were aware that there was an underwriting review taking place and you were further aware that your funding request would be determined only after the review was complete. Our representatives have been attempting to contact you for over one week to communicate our decision but never received a response. While it is always our goal to provide excellent customer service, we must follow our policies and procedures as it relates to funding. We are sorry that you feel you had a bad experience and we wish you well.