ID90 TravelReviews of id90travel.com

Unfortunately, they advertise deals that are not available. The ad says to call them, but no number is given. If you eventually get through to a real person, you learn that that price quoted is unavailable. It's very rare that you can ever get a person to pick up the phone. I would not even deal with this company if they didn't have some excusive deals. I wish those companies would go through Perx so I could get it booked.

Don't ever book with them, got to our hotel last night and it was canceled. No one told us. Called them and they said it wasn't when it was. I am still waiting for a refund. After this we booked another hotel with them. When the reservation came up it was a different hotel in a different location. I am not impressed.

Bad quality support, on hold forever. Makes you reveal your WORK ADDRESS and EMPLOYEE ID before letting you know if it supports your airline's ID90 agreements. No simple place to see WHICH airlines have agreements with ID90travel.com until you provide them ALL YOUR INFORMATION first, only to discover your airline isn't supported?

I'm not sure I want to leave a 1-star review because I have used ID90 Travel several times in the past with no issues, but I am instructed to "Rate your recent experience". I booked a hotel about six months in advance, but when I arrived at the hotel I was told it had been closed for two years! Hard to describe the feeling when you arrive in a foreign country only to be told you now have no place to stay. Luckily it occurred during the day, so I was able to make other arrangements. To be fair, ID90 Travel refunded my money quickly. Going forward I believe I'll always contact the hotel directly and confirm my reservations.

The hotel had cockroaches.

I can share a few. (Jan 2022) This is got to be one of the most underhanded dealiing company's out there. Recently I was billed for 2 hotels-2 rooms. I was contacted by ID90 January 2022-- 3 days prior to trip reminding me of the UPCOMING stays. I promptly emailed them back saying I canceled both reservation in Jun 2021 right after making them. Sent the time and date of each email. (you can't cancel directly with hotel) There is no place on the reservation to cancel either. You have to email. I responded back to ID90 res the paper they sent me confirming my res-- with the cancelation notice to them FROM ME. -- again this was back in Jun of 2021. I dug through 9 months of emails to find it. The ID folks said OH! you canceled on the do notreply email-- and how was I suppose to know that? Why did it accept my email cancelation? if it wasn't accepted why not a notice-- unable to reply? This is a terrible situation. Now they want ME to contact hotel-- the same hotel that wouldn't confirm my res! This is one of some recent problems with ID. Like booking a 5 hour catamaran trip that had no toilet, no bimini, no food, no wash area. How about just last week a tour in St Martin-- that when we got to the tour start a man came out and said oh it's canceled? A recent hotel res in Galveston the hotel refused to give me a copy of my room bill. So there was no way to chack charges? I have many recent bad experiences recently. Most of my booking are made way out and not last minute either. Stay away. Book with independant vendors or directly. I read they have a new CEO so maybe thats where the ball is being dropped. I asked for his contact but they wouldn't give it.

I had a problem with accidentally booking wrong date for a hotel for Oct 19 instead of Oct 18 when my layover for flight occurred. I arrived to the Virgin Hotel in Las Vegas-and it was then that I was informed of my error. Later I realized it was due to them using a European calendar with the week starting on Monday. I emailed and called them repeatedly with no one available. It has been 24 hrs and still no response. I had to pay for another night. The manager Janice is willing to work with them but they won’t contact hotel or me or respond to my voicemail or emails. I’m not sure what to do. Do not use these guys. Even Hotwire is better with resolution. All they have to do is fill paperwork with the hotel.