ID90 TravelReviews of id90travel.com

Booking process fraud. On November 14, 2025, I paid ID90 Travel $2,760.53 via my American Express card for a stay at the Hyatt Vivid Playa Del Carmen (April 26 – May 1, 2026). When I contacted the resort on April 20, 2026 to request a cabana rental, I discovered the merchant never secured the booking. The itinerary number was fake or invalid, and my name was nowhere in their system. For three consecutive days (April 20–22), I repeatedly attempted to resolve this with ID90 Travel agents (Mia, Lucy, George, and Blake). They failed entirely to provide a valid confirmation. On April 22, Representative Blake flatly refused to re-push the reservation and fix the integration issue with Hyatt. Facing total service failure, a non-existent booking, and the risk of being stranded abroad with pre-paid flights and transfers, I had no choice but to cancel this fraudulent booking and demand a full refund from ID90 Travel, which the merchant has failed to process. To rescue my vacation, I was forced to re-book the identical room directly through Hyatt at the absolute last minute, paying a significantly higher rate out of pocket due to ID90 Travel's negligence. ID90 Travel breached their agreement, took my money, and failed to provide the contracted service.

I used ID90 and received a booking confirmation that our unit would be 2004 square feet. The unit was only 1000 square feet. ID90 claims it was an error of the property. It was clear that ID90 was at fault but they refused to admit their error. Very frustrating and disappointing to have problems traveling internationally and ID90 being unwilling to accept responsibility or accommodate their misrepresentations.

I booked a higher end cruise thru id90 in January for a cruise leaving later this month. They have since been very unresponsive to all my emails, and have been no help with request for a paid upgrade, price adjustment or perks other travel agencies seem to be able to offer their customers. I’ve used them many, many times in the past, but will never use them again, as I spent a lot of money on this cruise and then was totally ignored once I was paid in full.

I have read many negative reviews on this site about ID90--- However my many experiences with them have been totally positive. I have used ID90 for numerous cruises and hotel rooms for nearly 15 years. I have never had a single problem in that entire time. Everything worked very well and I have saved a small fortune booking cruises with them.

I can never get anyone to respond by phone or email. You may get a deal on a hotel but you better hope it works. Once they get your money, they will never give it back. Doesn't matter if it is their mistake. No customer service with this company.

Got charged 4 times for the same reservation after attempting to book once and the reservation didn’t even go through.

Hope Williams at ID90 Travel is awesome. She assisted me with a cruise ship booking and took care of it all with professional and expertise service. Her customer service is exceptional.

Asked them to modify a return flight date for two days later and instead of that, they cancelled my flight and closed the case as resolved. When I complaint about it, the only compensation I got from them were 15 dollars, which, expire in a few months! Had to book another flight by myself, which is quiet more expensive than that. Unbelievable.