Icons Of ManhattanReviews of iconsofmanhattan.com

Aleks' response was quick, and the issue was promptly resolved. Great customer service!

Simon was awesome telling me how to change the ship date to later

Another very satisfied customer. Last year I was in the market for an office chair when I came across an ad for Icons of Manhattan. After researching the company and their line of products I decided to give them a try. After a year of daily use, the chair still looks brand new and is just as firm and comfortable as the first day. I have been so impressed with the quality and durability of the chair that last week I decided to purchase a second, identical chair for a home office. Once again, Icons of Manhattan delivered! The chair arrived on time, actually it arrived a day earlier than anticipated, and was a breeze to assemble. Assembly time- about 15 minutes, once you unpack the chair and the accompanying hardware. Lauren, from customer service, was proactive in reaching out and making sure that I had her contact information should I have any questions about my order, the fulfillment process, and the shipping/delivery of the chair. Lauren, thank you! I wish I could attach a photo of the two chairs, side by side, because you cannot tell which one was purchased last summer (2024) and which was delivered last weekend. Needless to say, we are real fans of Icons of Manhattan and their office chairs!

Thank you for the follow up email.

My order got messed up. Sofia contacted me (without asking) and let me know that everything was back on track.

I made a mistake in the shipping address and sent an email to correct it. I was blown away when I received a message back from an actual person. Sophia was amazing and assured me that the issue has been taken care of. The personal touch was amazing. Puts your company a step above the rest.

I love your chairs, and the customer service is great.

Excellent Service. Thank you.