Icons Of ManhattanReviews of iconsofmanhattan.com

TLDR: No way bad service, cheap Chinese product Bought a chair loved the design and setup was easy. The bar to stop reclining was very weak and barely could do its job without torquing to one side when engaged, but whatever NBD. Within a month of the purchase the gas cylinder to keep the chair up started going down. This mind you is not because of use as I was traveling most of the time during this period. 45 days into the purchase I asked for a replacement part, no dice. Customer support took days between responses and often I had to start from the beginning with what was going on. It was told to me that I was out of warranty within 60 days of getting the chair and that I would have to pay for shipping and parts. After that point I just decided to deal with the issue but within 6 months of having the chair the bottom has stretched out and I am now sitting on the metal bracket. Mind you I am not 450 lbs. This is ridiculous. I am now continuing to use it out of pride with a seat doughnut on it until I finally am willing to spend money on another chair.

Bought two of the Premium Style Brown Leather Office Chairs both have issues with the hydraulics and both randomly will sink down. Customer Service sent a replacement part that I could not get to work and refused to offer a refund or discount.

Exasperating experience with this vendor - as some other reviews indicate, don't expect customer service to handle issues expeditiously. Some red flags: the website only sells chairs. However their Instagram page showcases items that give the impression they sell other products. The “extended sale” promotion is a gimmic: as far as I can tell, this sale has been going on for months. The chairs are from China. Be cautious when reading the reviews on Trustpilot – caught some reviews mentioning they were incentivized if they left a review for the company.

In November 2022, I purchased the Soft Pad Chair for my home office. After 5 months of gentle use, the seat cushion had lost it's shape, part of the 'chrome' began to break apart, and the hydraulic randomly decides to lower the seat. In general, the chair was failing. I contact Icons of Manhattan to see what they could do. I was told by customer service that there was nothing they could do since the issues with my chair were past 30 days from the purchase... 30 days! I've bought pieces of clothing that have a longer guarantee than this expensive chair. So, I let the customer service representative know how disappointed I was to receive their response and that I would be writing a review of my experience. The customer service rep then responded offering to refund 10% of my purchase... Maybe they thought I would be happy with a broken chair and $25 back from my original payment of $250? This small partial refund was both insulting and felt like I was being paid to not write a negative review. In summary, I do not recommend this product. If you're looking for a decent office chair, I suggest one that will not break from light use like Icons of Manhattan's chair has. Lastly, you can sometimes find resale of true Eames chairs on used furniture websites for similar prices as these imitations.

Disappointed with product. Ordered four chairs, they came relatively timely. I received two of the four so far. First, the chairs do not come in two parts like the website FAQ alleges. You need to build these chairs fully. From the wheels to the hand rails. It did not take long but was still lied to. I would not have purchased but I relied on this. The fake leather (I knew it was not genuine leather) has a smell, may go away but not a good smell. The rating says 300 lbs, the second reason I purchased. It is for guests and a precaution. I do not know this but I would not sit on this chair if I weighed over 225. The chairs are much smaller and look worse than the photos. They are adequate in comfort. I am 6'2 190 lbs. Due to hassle will not return but strongly advise against purchasing from this company.

CAUTION THEIR PRODUCTS ARE JUNK, the chair I received was very low quality, came in a crappy box labeled MADE IN CHINA, within a few days the gas "spring" started to just randomly lower with out me adjusting the height, also they chair seemed crooked and the wheels did not roll smoothly. I reached out and they expect you to jump through many hoops to prove to them that their product is junk. They did send a replacement gas spring but the chair was not able to come apart. At this point I just wanted a refund so I asked the person I was corresponding with how to proceed with that, they then offered to send me a different chair which I declined because who wants another poorly built chair. All correspondence at that point stopped and I had to call the company a week later to ask about a refund, at that point they tried to haggle a 25% refund then a 50% refund then they stopped there, they still were throwing out the offer to send another chair which I declined. For a refund they want you to pay return shipping, which is going to be extremely difficult since the chair cant come apart easily, it felt like it was goin to break when I attempted to replace the gas spring. It really makes no sense to me why the would be willing to send me a whole new chair instead of just sending the refund. The girl basically let me know that they couldn't do anymore for me then a 50% refund or send me a new chair. At that point I let her know that I would be contacting my credit card company and disputing the charges as fraud since they describe the chairs as being high quality but they send you a junky chair, they might even be drop shipping these from some crappy manufacture based on the packaging I received. Within 5 minutes of hanging up on the girl I was talking to I get a text stating that they sent a refund and an email saying "don’t spend it all at one place :) " BUYER BEWARE THIS IS A SCUMMY COMPANY OPERATED BY LOW LIFE PEOPLE SELLING CHINESE CRAP

Ordered (1) office Chair in May. Item delivered August 6, 2021 !!! NO follow-up on their delivery delays. Had to initiate repeated e-mail requests for an update projected for delivery (date) .... BS e-mail responses, overall CLUELESS BUSINESS PRACTICES. BTW: I Never received delivery notice, the package just showed up in my driveway !

Saw the ad through Instagram and placed an order back in Feb of 2021. I was expecting delivery 6-8 weeks, but then nothing showed up. Call customer service and was told another 6-8 weeks, but again nothing showed up. Called again and was promised no later than 6/1. Well, guess what? Delayed again to 6/18. Finally got fed up and cancelled the order. They sent me refund confirmation, but guess what? I never went through so had to call yet again. This company is a JOKE!!!! You have to call them to find out what's going on as they don't reach out to customers for anything. All this for a $250 chair, 5 months wait and multiple broken promises.