Icons Of ManhattanReviews of iconsofmanhattan.com

Ordered chair, issues with quality, delayed shipping, delayed delivery, received emails from their team & when I responded multiple times no one would respond or answer.

Poor presentation of free shipping. I was offered a free shipping option. Shipping was shown as deducted, but then re added when I paid on credit card. Nowhere obvious to cancel my order. Bad online customer experience. I'm writing this review as I've been offered £10 off the order if I complete a review.

The order supposed to arrive 5 days prior to their confirmation of delivery. I called them immediately I realized that the shipment would not arrive on the day they committed to be delivered and they promised me to stop the shipment and refund my money right a way. None of these happened and now I am in the position to file a complaint with the credit card company they took my money from. Very bad service and customer service!

We ordered an office chair ~1.5 years ago from Icons of Manhattan. At first we were very excited about the sleek chair for our home office, but a few months ago we noticed that one of the plastic cover pieces for the side of the chair had just fallen off. We didn't think much of it until there was yet another one that fell off. When I say fell off, I mean that in our child-free home where this chair is only getting minimal use in a low-traffic room, we walked into our office to see a part of the chair just laying on the floor. When I contacted customer service about this clear quality issue, my concerns were met were indifference and no offer of help. We will not be purchasing any pieces from Icons of Manhattan ever again, and we'd encourage others to take their business elsewhere as well.

Disappointed with the quality of the chair and the customer service. Felt like when I contacted them with my concerns about the chair, I was gaslite. Just not the level of care I expected from a company like this. Luckily I tested one chair before buying for my whole office...so I'm only out 1 chair.

Icons just gave me lip service when I had an issue with their chairs, it was only after posting a bad review that they finaly sent me a replacement. I would never recommend them.

I just purchased the Brown Futura chair with the chrom base for $159. The website indiates it is a "Premium" style. After unboxing I was excited to incorporate it into my new office but it is honestly the most uncomfortable office chair I have ever tried. It is extremely narrow and rigid and the padding is very thin. Would not recommend. Returns are also not easy.

Worst quality chairs! Even worse they don’t have a return policy, you need to pay for the return shipment. Don’t waste your money on this cheap stuff.