Brian B.
Good icons, customer service needs work.
Update: I've been issued a refund but it literally took me having to post on review sites for them to notice me. There must be something wrong with their messaging system as well as their subscription system. If I didn't have to go through this headache, I would really recommend icons8, but with this experience in mind, I can only give them a 3/5. Icons8 has been stealing from me for months. I have cancelled and deleted my account mid-pandemic and yet I get charged every month. I have tried to contact them via email, live chat and their own community board for all this time but they have stonewalled me. Someone please help.
Response from Icons8Nov 2, 2021
Hello Brian! I understand your frustration about those monthly payments. The thing is that our service is subscription-based, and you can choose either a monthly or yearly subscription. Even if a customer forgets to cancel their subscription, there is no problem with that. We are always ready to provide a refund if they didn't use their subscription. Unfortunately, we hadn't received any messages from you before this post appeared. Probably, there was some technical issue with our mailing system. I'm glad that we were able to settle this matter!