ICOICEReviews of icoice.com

Response from ICOICEAug 5, 2024

Thank you for your love and support for ICOICE. Your support is our driving force! In the future, we will work harder to provide you with better services and products.

Response from ICOICEJul 23, 2024

Dear Valued Customer, Thank you for sharing your feedback with us. We deeply regret the inconvenience you have experienced with your recent order and the way your issue was handled by our customer support team. Firstly, we apologize for the defective contact lens you received. This is certainly not the standard of quality we strive to maintain. We are committed to ensuring that all our products meet the highest quality control standards. We also apologize for the unsatisfactory resolution offered by our customer support team. This does not reflect our commitment to customer satisfaction. To rectify this, we would like to offer you a complimentary replacement pair of contact lenses with free shipping. We hope this solution meets your expectations and helps restore your confidence in our brand. Please reach out to our customer service team at your earliest convenience to arrange for the replacement: Email: [email protected] Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding. We are committed to improving our products and services based on your valuable feedback. Thank you for giving us the opportunity to make things right. Best regards, ICOICE Customer Service Team

Response from ICOICEJul 15, 2024

Dear Valued Customer, Thank you for taking the time to share your experience and provide valuable feedback. We deeply value your health and satisfaction and are truly sorry to hear about the issues you encountered with our product. Firstly, we sincerely apologize for the blurry lenses you received. This is not the experience we aim to deliver. To better address this issue, we would like to gather more information and offer you a return or replacement service. Regarding the prescription verification concern, we understand the importance of this step for ensuring eye health. We will immediately review and improve our order processing procedures to ensure all customers can easily verify their prescription information during purchase. For the discrepancy between the shipping location and the manufacturing origin, we will work on enhancing the transparency of our supply chain to ensure every customer has a clear understanding of the product's origin. We kindly invite you to contact our customer service team to provide more details so that we can assist you further. You can reach us at: Email: [email protected] Thank you once again for your feedback, which is crucial for us to improve our products and services. We hope to have the opportunity to provide you with a better experience in the future. Best regards, ICOICE Customer Service Team

Response from ICOICEJun 7, 2024

I'm sorry to hear that you were not satisfied with the New York Hazel tone. As you know, the final effect of contact lenses can vary depending on a person's skin, hair, and eye color. I'd suggest you try a different color, such as Topazio Blue or Emerald Green, as they may suit your features better. We would be happy to send you a new pair at no additional cost so you can evaluate other options. Our goal is to ensure you feel comfortable and satisfied with the natural appearance our lenses provide. Please don't hesitate to reach out to our customer service team if you need any further assistance. We are here to help.