ICOICEReviews of icoice.com

Sent me faulty lenses and refuse to give me a return address for my refund. Went through Klarna as payment option and they don’t help either. Avoid this site at all costs. The lenses literally did not stay in my eyes. They moved and every time i blinked they wanted to fall out. They are reported to the BBB with no resolutions or just straight out lying about resolving. They have a huge F rating with them. You either get faulty products and sometimes nothing at all. They will take your money and not give it back. I was nice and courteous to them even offered to send back then 9 pairs i bought with half a refund given. Still just kept trying to offer me more crap lenses than just give me my money and take back their crap product. Avoid like the plague! They are a scam. Most of the positive reviews have got to be fake. None of them are verified users.

Not sure what anyone else is talking about but I wear contacts daily and these are un-wearable 100 percent. They cloud your vision, its uncomfortable and makes the room darker like you are wearing sunglasses. Will not buy again, and yet to find a place where these kinds of colors actually work out.

I ordered 2 pairs of contacts, one prescription 13 days ago. I was alerted of their delivery today and picked them up from the post office. I paid over $80 and received an ugly set of cheap, plastic nails!

They false advertising photo of grey contacts lenses and refusing to give me a refund they did not even have mame on the label on contacts lenses I sent them photos of them I'm just trying to send them back an get my money back

This company is a joke! I left a review here on Trustpilot after a terrible experience. After putting me through email after email requesting photos and requiring me to purchase white contact cases to photograph the sub par, at best, product, I see that they’ve responded to my review saying how sorry they were and that I shouldn’t have been treated the way I was blah blah blah so I reached out again. They insured my “case” would be handled by a manager and they would surely make it right🙄🙄🙄…so I wait…and wait…and wait. THEY NEVER RESPONDED BACK TO ME!!! These people have zero idea how to manage customer care. Beyond that, their product is crap and you’ll waste your time and money!!!!

Their customer service is the worst I’ve ever experienced! They insulted me, disrespected me, lost my package, fought with me about the status of package, lied and say it’s out for delivery when the tracking info that they provided says it’s been stuck in New Jersey since October 14th. Never once did they take ownership of the situation or apologize for insulting me! They don’t give a crap about how they treat their customers or that we the people are spending our hard earned dollars with them. I’m convinced that the positive reviews are bots or paid for because I’ve seen other people comment on facebook about how their packages got lost and the company ultimately stops responding to the customer.

This company is terrible. When i say terrible, I mean terrible. Save your money. I paid for expedited shipping which is 6-9 business days. Why is my package getting here on the 12th business day? Customer service is worse than mcdonald’s. Save your money. They are unprofessional and lack empathy with customers.

Horrible experience. Ordered lenses on Sept 28 for an event on October 25. Website and customer service stated shipping would be 6-12 days, so plenty of time. Oct 20 the items had not been delivered (23 days post-shipping) and tracking stopped Oct 15, I contacted customer service gor help. They assured me the delivery would be here on time. Oct 25 (day of event) no items and no updates. I asked for a refund, provided proof the items were not delivered, and that the items are of no use at this point. The company keeps stating the items will arrive (shipping still has not moved since Oct 15). But they are useless now. I have no product and they are refusing to provide refund. Update- refund provided after I posted my original review.