Keisha C.
DONT GIVE THEM A DIME
Their customer service is the worst I’ve ever experienced! They insulted me, disrespected me, lost my package, fought with me about the status of package, lied and say it’s out for delivery when the tracking info that they provided says it’s been stuck in New Jersey since October 14th. Never once did they take ownership of the situation or apologize for insulting me! They don’t give a crap about how they treat their customers or that we the people are spending our hard earned dollars with them. I’m convinced that the positive reviews are bots or paid for because I’ve seen other people comment on facebook about how their packages got lost and the company ultimately stops responding to the customer.
Response from ICOICENov 11, 2025
We are truly sorry to hear about your experience and deeply regret that you felt disrespected or mistreated in any way — this is never how we want our customers to feel. We sincerely apologize for the shipping delay and the confusion regarding your tracking updates. Sometimes carrier systems update inconsistently, and we understand how frustrating that can be. Please rest assured that we take every feedback seriously and would like to personally look into your case. Could you please contact us at [email protected] Our team will review your situation immediately and ensure you receive a proper resolution. Once again, we’re truly sorry for the inconvenience and misunderstanding caused. We appreciate your time and the opportunity to make things right. ICOICE Customer Service Team



