customer
iClinic needs to be more dynamic and proactive
I had posted a query to one doctor and it didn't got answered for a long time. Only after i called the customer care and informed them, they asked me to reassign to someone else saying the doctor is not available ? As an organization, they have to keep the doctors list dynamic so that the users don't waste time on assigning and then re-assigning . 2. Also, the customer care should have a tracker to identify the unanswered query within SLAs, instead of the customer calling them to sort it out.
Response from iCliniqFeb 6, 2023
We want to extend our sincerest apologies for the negative experience you had. Definitely, we will check and take steps to ensure that this situation does not repeat again. At iCliniq, we pride ourselves on giving our 100% every day to ensure that our user's needs are met. We thank you for bringing this issue to our attention, and we are always looking for ways to better our service. We would like to fix this. As we don't have your email address, can you please write to us at [email protected] so that we can help you better at the earliest. We look forward to your email.