Julie T.
I will NEVER use their service again!!
I will NEVER use their service again!!! My first question I paid $49. I gave a very detailed explanation and got a 2 second response. I asked a follow up question and got a 1 second response. My first question WAS NOT FREE. I still needed clarity so I paid AGAIN and got the same Dr with VERY short NOT helpful responses. He explained NOTHING. This is the only service I know that is so short and cuts you after asking for more clarification, DO NOT USE!!!
Response from iCliniqApr 21, 2025
Thank you for sharing your feedback. We sincerely apologise that your experience did not meet your expectations. Our goal is to provide thorough, helpful, and thoughtful responses to every question, and we’re truly sorry if this was not reflected in your interaction. The first query you submitted was a paid one, and the follow-up was also charged. However, we noticed that you had a free query available in your account, which appears to have gone unused. We’re sorry that the doctor’s response did not meet your expectations. We’ve escalated this to our moderation team to review the interaction. We're here to support you and will do our best to provide the clarity and explanation you need.