LoveWorks D.
Doctors I choose always mysteriously "Unavailable"
I have used Icliniq twice. The first time, I researched the doctors listed in a particular specialty and choose one with many years of experience. I was immediately notified that he was "unavailable" and could the assign someone else -- "Trust us. We will get you a superb answer.". They do not tell you the qualifications of the doctor they assign nor let you approve the individual doctor. I choose a renowned specialist and may have been assigned to a 1st year PA for all I knew. I was NOT happy with the doctor who was assigned. I gave "thumbs down" review to the doctor and added comments that the doctor had made a response without review of all of the data and tests I supplied. There was no refund or contact by customer service. I decided to write that off as a fluke. In Feb 2020, I again researched doctors in a different specialty and found one I liked with 29 years of clinical experience. I paid, submitted my question, and my medical record and waited for his reply. Just like the first instance, the doctor I chose was mysteriously "unavailable" and again they told me "Trust us. We will get you a superb answer." I declined. I told them it was a statistical improbability that I chose two doctors, in different specialties, six months apart -- and both of them were "unavailable". Both of these doctors were experts in their field, and had many years of clinical experience. It seems suspicious to me that the most experienced doctors are unavailable. I have requested a refund as well as the cancellation and removal of my account data from their platform.
Response from iCliniqFeb 18, 2020
We are sorry for the inconvenience caused. You can be assured that all doctors listed on the site have personally registered themselves on the site. At times they are not available to answer following their busy schedule. We requested to transfer your query to a different doctor with the intention of getting a solution to your problems. You also have the option to choose another specific specialist if the one you had chosen initially is not available. Since you had not chosen a specific specialist, we had moved it to the earliest doctor available who also form the same specialty in which you had originally posted your query in. In the first case, since you had posted a negative feedback, we had enabled a free followup for the question and had informed you via email to followup with the doctor with additional clarifications. We hope to serve you better in the future.