IceyqueenReviews of iceyqueen.com

Solstice gold set. Different than advertised. Mine broke in 2 weeks.

I purchased a necklace from Icey queen that took some time shipping because they had to customize. I was told in an email they had to restart the customization because the one that went through inspection had the wrong stones in it. Well they ended up sending me the wrong one anyway and now is telling me that I ordered it and I know i didn't. There giving me the run around with fixing this issue don't want to exchange/refund or even take a percentage off I mean something yall sent the wrong item. Meanwhile I have spent lots of money with them on past orders. I asked for a refund but they are telling me because it was custom they can not take it back. This is terrible business and they will never get my money again. Yall be careful.

Don't waste your money on cheap-looking jewelry. Something straight out of a Cracker Jack box.

Never got my package

They refused to give a address for shipping the jewelry back. It broke my neck out and I requested a full refund. They gave me an address that doesn't makes no sense. They won't take this garbage back and they are trying to keep my money. Pay pal is going to know you are scamming customers.

Terrible I feel like I got scammed. Responses to my concerns were rapid until I requested a refund now I am being ignored and given the run around. Do not shop with this brand. Also learned it stole its design from Christin Marie Studios, using their promotional videos but selling jewelry of lesser quality. I would highly recommend avoiding being scammed by icey queen

I purchased a ring that stated in the description it was 925 Sterling Silver. I started wearing the ring and about 3 weeks later I noticed the prongs were starting to change colors. I've been wearing sterling silver ALL my life and know sterling silver DOES NOT turn. When I reached out to the company they first said they would make this right. Asked me to send in a picture, which I did. They then sent back a message that said, because it had a been a month since I purchased the ring there was nothing they could do. Any company that thinks it is ok to FALSE ADVERTISE should not be in business! I think it is the absolute worst customer service to completely LIE about the quality of the product and then use timing to state "there is nothing you can do about it."

My $150 purchase was delivered to the wrong address as the delivery driver took 3 pictures clearly showing it was dropped off at an abandoned apartment. I notified customer services and was told to show pictures of my door which I did. They then said they were verifying with the delivery service and then refund me. When asked again to refund me they stopped responding. I was never refunded. Update: After writing this review this company was able to give me a full refund which was GREATLY appreciated. I would still caution anyone buying their products as this was a very upsetting experience.