Christine M.
Delayed Shipping
It was my 1st time ordering from them. It was a gift. I paid $30 for expressed delivery 3 to 7days. It was delivered 14 days later. It was a very small box that was left on my front porch. It could have been put in the mailbox. I contacted icyqueen by mail and asked about a refund for expressed delivery. I never received an answer. It was a bad experience for my 1st time.
Response from IceyqueenJan 13, 2026
Dear Customer, We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected] We are committed to providing you with a satisfactory resolution. Sincerely,




