Phoebe R.
I ordered something back
I ordered something back On the 14th of September and have YET to receive it. Made to orders but only have received one. Not a happy customer.

For optimal viewing, keep image width under 312px and file size under 5MB. Welcome to IceyQueen! IceyQueen is a jewelry brand specializing in gemstone collections and personalized namepiece designs. We combine meticulous craftsmanship with heartfelt artistry, embedding precious gems and personal sentiments into every creation. We are dedicated to delivering exceptional jewelry and a warm, premium shopping experience to lovers of fine jewelry worldwide. Shop at IceyQueen
Iceyqueen (iceyqueen.com) has 287 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Phoebe R.
I ordered something back On the 14th of September and have YET to receive it. Made to orders but only have received one. Not a happy customer.
Katherine T.
I ordered the necklace and bracelet based on everything I’ve seen on Tik tok, the necklace is pretty. However, no where did it ask what length I wanted and it’s way too long. Some creators say that the gold doesn’t turn, we shall see because it’s definitely fake looking. I would NOT buy the bracelet again, it looks very fake!
Stella S.
The necklace I received had a stone missing. They offered me a $20 refund ($119.00 cost of necklace) and I have yet to receive the $20. They asked if I could take it to a jeweler to have stone fixed. Also the necklace received, is joined in the center of the stone settings, not at the top, so therefore it flips, no matter how the necklace is put on.
Susan W.
I ordered the blue set that I think it is the blue sideboth 16 inch necklace and 7 inch bracelet. The necklace twists quite often… but the bracelet falls right off my wrist and hand; literally right to the floor!!!! I think they’re measuring is totally off I was so looking forward to getting this, and with being on the limited income; I saved for a few months to get this; I must say that I am very disappointed!!
ALady
I would have loved to give 5 stars for we all love bling.. First out im not wealthy, but I saw the jewelry set was beautiful so I purchased. I waited what seemed like forever to receive them. Now my stone has come out of my bracelet im very disappointed I this messes up the set I have hopes to receive a new bracelet.
W W.
Nice necklace but one of stones has already came out and only worn it for 2 weeks
KimLing
The necklace was nice but too long. Did email support amount exchanging for a shorter one but a week late and received no emails just this questionaie about feedback. But as far as the necklace it was fine. The customer service is a different aspect
Tj
I like the quality and the necklaces. The delivery is horrible.
Response from IceyqueenMar 21, 2025
Dear Ms. Jenkins, We are very happy and sincerely thank you for your love of our products and recognition of quality, we will continue to work hard. We promise to invest more ingenuity in the future, while adhering to the strict process standards, continue to introduce both artistic beauty and comfort jewelry works, to bring you more exciting design. We look forward to sharing our understanding and pursuit of beauty with you through each new product. As for logistics, we are very sorry that you experienced the trouble of waiting in the logistics link, which is indeed our mistake. We are deeply sorry for this, and have completed the following optimization measures as soon as possible: we have added several production lines to improve production efficiency and try to reduce the waiting time for product production. In addition, we have re-established cooperation with logistics companies to make the transportation process more smooth and stable. Your satisfaction is always our most cherished wealth, we also cherish the trust and love of every customer. We will continue to work hard and look forward to cooperating with you next time. Best wishes