For optimal viewing, keep image width under 312px and file size under 5MB. Welcome to IceyQueen! IceyQueen is a jewelry brand specializing in gemstone collections and personalized namepiece designs. We combine meticulous craftsmanship with heartfelt artistry, embedding precious gems and personal sentiments into every creation. We are dedicated to delivering exceptional jewelry and a warm, premium shopping experience to lovers of fine jewelry worldwide. Shop at IceyQueen
Iceyqueen (iceyqueen.com) has 287 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
iceyqueen.com
Website
iceyqueen.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Part of my order came it was the name necklace and it broke in 2 days,I will never order anything again..I am patiently waiting on my bundle with the necklace and bracelet!!!
Response from IceyqueenFeb 26, 2025
Dear Ms. WADEBRENDA, we are very sorry to bring you a bad experience. Regarding your name necklace broken, we will arrange a redo or refund for you. Our customer service team has got in touch with you for specific details.Thank you for checking your email.
Best wishes,
TW
Tamyra W.
SCAM ALERT ⚠️ 📢
SCAM ALERT ⚠️ 📢
I wish I could give zero stars.
THIS COMPANY IS A SCAM!!
Over 30 days no update or nothing.
I had to file a case with PayPal and I got my money back ALL $167.00
DO NOT ORDER FROM THEM!!!
SCAM ⚠️ ALERT
SCAM ALERT ⚠️ 📢
Response from IceyqueenFeb 22, 2025
Dear Ms. Wallace, please accept our sincerest apologies. We understand that this has caused you inconvenience. Because your product is handmade, we need to strictly control every step to ensure that the final quality meets the standard. In addition, due to the recent surge in orders, our production time has to be extended. We also hope to ship it to you as soon as possible, but we are worried that it will cause quality problems in this case, so we have to delay the shipment.
At present, we have increased manpower to speed up the production line, and we expect to resume normal supply chain next week.
Regarding the long-term non-update of product transportation, we have contacted the courier company to inquire about the specific situation. If you encounter lost items or other scenarios that prevent you from receiving the courier, we will also resend you or refund you according to your needs.
According to your needs, we have processed the refund for you and apologize again for the inconvenience caused to you. If you encounter other problems, please feel free to contact us.
Best wishes,
SB
S B.
I purchased my items on January 10 2025…
I purchased my items on January 10 2025 which came up to 162$ its now Feb 20 2025 and I have not recieved my items yet😡I’ve reached out to the company thru email many times and all they say is they sorry they had a lot of orders and that my order will be shipped out soon. This is a scam no way it takes over a month to ship when it says on the site ships within 10-15 days
Response from IceyqueenFeb 21, 2025
Dear S Bryant
We are sorry to keep you waiting, it is true that due to the recent surge in orders and the fact that your products are handmade, we need to strictly control every step to ensure that the final quality is of the highest standard. As a result, our production time has to be extended. We can resume normal production by the end of this month.
As for your product, it is currently in production, we have arranged an urgent production for you, and will ship it to you as soon as possible after the production is completed and notify you by email. We are deeply sorry for the inconvenience caused to you. We will definitely resume normal production as soon as possible and deliver it to you in time, please don't worry.
Best Regards
TM
Tanya M.
This company is a scam
This company is a scam, the people who are posting reviews is one person who’s scamming people. I keep posting reviews telling people that this is a scam but my reviews are always deleted. I paid $93 on January 10th 2025. Today is February 19th and I have not received anything. They gave me a fake tracking number that never showed movement. Again this is a scam company. Don’t let them continue to steal. They removed all of my reviews on their website.
Response from IceyqueenFeb 21, 2025
Dear Ms. Tanya, we are sorry to keep you waiting, we have understood your situation, we will contact the express company to confirm your product situation, if your express is lost or there are other circumstances that make it impossible to deliver, we will arrange for you to resend the delivery, please don't worry, we will definitely solve your problem.
Best Regards
CB
Cb
I ordered 2 items and I still have not…
I ordered 2 items and I still have not gotten them i have emailed them a few times no one responds no phone to call update I did finally get one of the necklaces it's way smaller than the picture it's the flower with the name
Response from IceyqueenFeb 17, 2025
Dear Ms. Cb, I'm sorry to have kept you waiting. Due to the recent surge in orders, our production time has been extended. We are already adding staff to speed up the process. Sorry for the inconvenience. We have already arranged an expedited production. Once the production is complete, we will send it to you immediately and will notify you by email. Thank you for your understanding and patience.
ME
Meirna
(THEIF) if i can give you 0 stars I WOULD
if i can give you 0 stars I WOULD! THEIF!!!!!! You stole my sisters design as if its your design! AND HER PHOTOS!!!!!! As if its yoursssssss from her ETSY SHOP!!! This is really disgusting and sad.
Response from IceyqueenFeb 5, 2025
Dear Madam,I’m truly sorry to hear about what you’re going through. As someone who values creativity and hard work, I can only imagine how frustrating and upsetting this must be for you. I want to assure you that we do not support or engage in any form of theft or unethical behavior. Your designs and images are your own, and no one has the right to take that from you.
If there’s anything I can do to help—whether it’s sharing advice or supporting your efforts to resolve this—please don’t hesitate to reach out. I truly hope this situation gets resolved quickly and fairly.
Wishing you the best,
RE
Ream
STOLEN DESIGNS & PICTURES
LISTEN UP EVERYONE! I am jewelry maker with a small shop on Etsy. ICEY QUEEN stole my product and product images and listed them on her wesbite!!! This caused Etsy’s AI to take down my listing which was my number 1 selling item, my sole income was from etsy. SHAME on this company for scouting Etsy to steal from small business owners. I am appalled!! I WILL TAKE LEGAL ACTION but be aware that these are stolen designs, stolen images, probably even sources the products from etsy and sells them for double the price. BUYER BEWARE!!!!!
Response from IceyqueenFeb 5, 2025
Dear Madam,I’m truly sorry to hear about what you’re going through. As someone who values creativity and hard work, I can only imagine how frustrating and upsetting this must be for you. I want to assure you that we do not support or engage in any form of theft or unethical behavior. Your designs and images are your own, and no one has the right to take that from you.
If there’s anything I can do to help—whether it’s sharing advice or supporting your efforts to resolve this—please don’t hesitate to reach out. I truly hope this situation gets resolved quickly and fairly.
Wishing you the best,
TQ
Teresa Q.
My order number is 2862
My order number is 2862, and I ordered my items on Jan 13,2025, and I have not receive it yet. It is Feb 1, 2025, still have not receive my order
Response from IceyqueenFeb 17, 2025
Dear Mrs.Teresa
Please accept our sincerest apologies for keeping you waiting and we understand the inconvenience this has caused you. Because your product is handmade, every step requires our strict control to ensure that the final quality is of the highest standard. In addition to the recent surge in orders, our production time has to be extended. We have arranged an urgent production for you. Now your product is under production, and we will ship it to you as soon as it is finished. Thank you for your understanding and patience.
Best wishes,
