IceyqueenReviews of iceyqueen.com

Response from IceyqueenApr 7, 2025

Dear Ms. Bonnye, Sorry to bring you a bad experience, because of the address of our product after-sales service office, you need to send to this address, but please don't worry, we will certainly deal with your problem, if there is any situation on the way back to the product, we can negotiate and communicate, our customer service team is waiting for you to contact through email communication. We want the process to be enjoyable and are eager to bring you the best shopping experience possible. Best wishes

Response from IceyqueenApr 7, 2025

Dear Ms. Kim, We are very sorry that you have encountered such a problem, we have understood your situation, and we are very sorry to bring you a bad experience. Our customer service team has contacted you through email, hoping to further communicate with you. Please check your email. Best wishes

Response from IceyqueenApr 1, 2025

Dear Lewis, We are sorry to keep you waiting. We checked that your products have been shipped and have arrived at the destination, but we found that the products have not been delivered. We have contacted the logistics company to verify the situation, and then we will contact you via email to inform you of the details. You can also contact us by email first, due to privacy protection, we can not directly send you your order related information here, so we can send you your tracking number and the latest logistics screenshot by email, thank you for your understanding. Best wishes

Response from IceyqueenMar 31, 2025

Dear guest We are sorry to keep you waiting. We have understood your situation. I need to check your order status for you according to your information, but due to privacy protection, I can't directly check for you. Therefore, please kindly contact me by email and I will check your order status for you. Thank you for your understanding. Best wishes

Response from IceyqueenMar 26, 2025

Dear Jay, I'm sorry to hear that, we really want to help you with your problems. Please don't worry just yet. Generally speaking, if the purchase is successful, we will send an email related to the order. At the same time, after the delivery is successful, we will also send you an email related to logistics. Therefore, please check your email to see if there is any email information related to the order on March 8th. Due to privacy protection, we are unable to see your information and check your order for you. Please contact us by email and one of our customer service staff will check for you. Thank you for your understanding. Best wishes

Response from IceyqueenMar 25, 2025

Dear Ms. Luther, We are very sorry to hear that you received the incorrect item. Our customer service team has contacted you by email, hoping to know the specific situation and have a detailed communication with you. Please check your email, thank you for your understanding.

Response from IceyqueenMar 25, 2025

Dear Ms. Nicole, Sorry to keep you waiting, please rest assured, you have purchased in our store, then your email will have the relevant information of the order, please refresh and check your email, in addition, we can also check your order through your purchase situation, so please don't worry. As for the delivery, we will definitely deliver the goods for you the first time after the production is completed, and send you an email, please don't worry about this. Regarding your current order, because it involves your privacy, our customer service will contact you through email to inform you of the specific situation, and it is hard for you to check your email and further communication with us. Thank you for your understanding.

Response from IceyqueenMar 24, 2025

Dear Ms. Wanda, We have understood your situation, and we are very sorry for the inconvenience caused to you. Our customer service team has contacted you by email. We hope to further communicate with you about your demands. Thank you for your understanding.