Michael M.
No packing material; mug was smashed in shipping
The mug was packed in a cardboard box. No packing material, no padding. Unsurprisingly, the mug was smashed. A remarkable indifference to customer service. There is NO WAY that anyone could expect a ceramic mug to survive being mailed without padding. Might as well just include a card, one that says, "Screw you, loser! Your mistake for trusting Icestork with your money!"



