Sandra A.
I am pretty upset about my whole experience.
I am pretty upset about my whole experience with ICert Global. I took 3 vacation days to attend a PMI-Agile Course which consisted of a teacher, reading me ill formed, error ridden slides for two days. I did not even attend the third day to review the same slides. Here is an outline of issues. Issues with Course: Not advertised correctly. Thought for $1500 this would be a traditional group class with professionals to collaborate with. Turns out I was the only person. For $300 I can take an online version of this course with reputable content. Instructor had never taught the class before and seemed to be in over her head. Learning style was instructor reading slide after slide. No activities, drawn examples or engagement to retain information. Not her fault, she received materials a day or two before the class and had no prep time. Booked room did not even have a whiteboard. I had to use my works gotomeeting so I could follow along with her slides and not be hunched over her laptop. Slides had a ridiculous amount of errors, not only in content but in test questions. This was advertised as having 240 test prep questions. I only took 60. Way too insufficient of an amount to make a dent in content. Took a different practice test today and started finding terms in it that where not even covered in the course. WOW. Additional Issues: No Syllabus or instructions on location sent. Had to email to ask where the class was at. Had to email for a confirmation. Errors with payment caused $6000 to be on hold on my card. THIS IS CRAZY! Still waiting to resolve this. Login issues. Needed to email 2 times to get login credentials to the website working. When I arrived on location, took 20 minutes and phone calls to get me wifi to even see the slides on my laptop. Everything from beginning to end was just a mess. I am not usually the type of person to write this type of email, but I am pretty upset about my wasted time and money (VACATION TIME). I cannot recommend or write ICert a positive review at this point and would appreciate a refund.



