Jami M.
Never even received my free gift that…
Never even received my free gift that was promised. the quality was OK

IceCartel is the #1 moissanite hip hop jewelry brand in the world, trusted by over 1 million customers worldwide.Our story began over 30 years ago in the New York Diamond District. We still cut, shape, and polish every piece in-house to ensure the highest level of craftsmanship and quality control.We specialize in high-quality moissanite jewelry, lab diamond jewelry, and hip hop chains, bracelets, and rings designed for maximum shine and durability.Worn by A-list artists including Rick Ross, Fivio Foreign, Rubi Rose, Rich The Kid, Trippie Redd, Lil Mosey, BigXthaPlug, Smokepurpp, and NELK, IceCartel is a leading name in hip hop jewelry culture.Crafted by expert jewelers in the USA, our pieces feature premium VVS moissanite stones and high-grade materials. Whether you're looking for a Moissanite Cuban chain, Diamond Tennis chain, or iced out bracelet, we deliver luxury quality without the traditional retail markup.Shop IceCartel:IceCartel Official WebsiteMoissanite Chains CollectionCuban Link ChainsTennis Chains
ICECARTEL.COM (icecartel.com) has 427 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jami M.
Never even received my free gift that was promised. the quality was OK
Greg D.
I ordered a 6mm stone bracelet and the actual stone is no way 6mm
Response from ICECARTEL.COMSep 28, 2026
Hey Greg, Thank you for taking the time to leave us a review. We’re sorry to hear that the product did not meet your expectations. We want to assure you that our products are authentic and genuine as advertised, with the materials and specifications listed on our product pages for reference. We appreciate you sharing your experience with us. Your comments matter to our team and help us keep improving our products and customer experience. 💎
Paul B.
The items are extremely small Tiny. It doesn’t appear to look like what it is online. Everything is Tiny skimpy I’m returning it for a full refund. No, it’s too. It’s too skimpy. It doesn’t look like it looks on online. No, it doesn’t. It’s a rip off!!!😞
Response from ICECARTEL.COMSep 28, 2026
Hey Paul, Thank you for taking the time to leave us a review. We're sorry to hear the size of the pieces didn't meet your expectations. We want to clarify that we provide dimensions and specifications on our product pages so customers can review the sizing before ordering. We appreciate you sharing your experience, and we'll note your comments as we continue improving. 💎
Mccrary's Enterprises L.
I paid for it to be expedited. It said it would be here in 5-7 business days and it took nearly a month. And it keeps crinkling up.
Response from ICECARTEL.COMSep 5, 2026
Hey there, Thank you for taking the time to leave us a review, and we're sorry to hear that our product did not meet your expectations. We appreciate you sharing your feedback with us; your comments are valuable, and we're always looking for ways to improve both our products and the customer experience.💎
Chowanda J.
The chain came in kinked so bad we had to take it to a jeweler. Customer service is non existent, very rude. Please read the return policy. I will never buy from them again
Response from ICECARTEL.COMAug 17, 2026
Hey there, Thank you so much for your purchase and for taking the time to leave us a review. We're sorry to hear that our product did not meet your expectations. We appreciate you sharing your feedback with us; your comments are valuable, and we're always looking for ways to improve both our products and the customer experience.💎
Kevin D.
No returns at all allowed
Response from ICECARTEL.COMApr 12, 2026
Hi Kevin, we're sorry our service didn't meet your expectations. We are hoping to give you a better experience next time!
Ronald C.
I NEVER RECEIVED MY FREE CHAIN,I WAS ON THE ROAD WORKING AND FedEx wouldn't leave the package. I had to travel to a FedEx to pickup my package.
Response from ICECARTEL.COMApr 12, 2026
Hi Ronald, we're sorry to hear we didn't match your expectations. We hope to give you a better experience next time!
Hi
$1,400 chain that turns your neck green ain’t so sweet. I bought a few items from these guys. The pieces look great, glisten pretty nice in the light and feel like they’re well made pieces. After waring the chains for a few days though, I noticed my neck had a green ring around it. You can’t get caught lacking like that 🤣🤣 “diamond” chain with a green neck. Therefore, I can’t really ware it. Considering they have a no-return policy, I guess it’s $1,400 down the sink