Justin M.
I used Arno’s services in late 2021
I used Arno’s services in late 2021. At the time, Arno had a policy of guaranteeing results after using his services. All instructions were followed, yet when his resume did not result in any interviews and I requested a refund he stopped responding to me. The refund was requested in May of 2022 after much time had been put into trying to make Arno’s resume work. Above all else, it is not acceptable to arbitrarily decide to not uphold a policy when it doesn’t benefit you. That is unethical and poor business practice. Zero stars.
Response from iCareerSolutionsOct 24, 2022
Hi Justin, I appreciate your honest feedback here, and I’m sorry we let you down. I want you to know that our refund policy is clearly stated on our website, www.icareersolutions.com. We can only offer refunds on full service packages that include a LinkedIn Profile. This is because, in our experience, a LinkedIn Profile is just as important as a resume. I’m sorry that that you had decided not to proceed with the LinkedIn Profile development. Also, in your email, you stated "It’s been nearly 6 months since I’ve used the resume to apply to roughly 6 to 7 job opportunities." This is not nearly enough applications for that span of time. Normally, we encourge people to submit 1-3 applications a day. You can also reach out to me, [email protected], for any questions that you have. Best, Arno

