Mike
Website faq says it takes 3 to 5 days…
Website faq says it takes 3 to 5 days to ship in the US and it ships from Kentucky. I order my costume for Halloween two weeks early thinking that it would be here by then... boy was I wrong. After a 5 days I just got a confirmation that it began to ship. So I click the tracking number and it’s in CHINA not Kentucky as advertised. Emailed support and Robin told me it will take 5 to 15 days after it ships out. I said the website said 3 to 5 days and from Kentucky, why is my package in China (I sent her the screen shot of their faq) and she replies saying “it usually takes 5 to 15 days like it says in our faq section. Rest assure your order is sent please be patient” I’ve asked multiple times why it’s in China and why does the website say 3 to 5 days and have never gotten an answer to the questions, just a “rest assured it’s shipped”. It’s been 27 days since I’ve ordered my costume and it still isn’t in.


