Brianna S.
They don’t reply to my emails!
I am pretty upset i ordered an item and its been way too long not to get a shipping email. I really wanted to use it for my spirit week for school but it will definately not come in time and now i have nothing to wear. The worst part of this is that i haven’t even gotten an email back due to my concern and its been a couple if days now. I really shouldn’t have trusted this site!
Response from ME SUPERHEROFeb 9, 2018
Hi Brianna, We do reply to each of the emails we receive and we reply within 24h (typically even faster) which is our policy. However, we didn't receive any email from you and the only message we receive was a Facebook message today and we replied within a few hours after receiving it. Regarding your issue, as communicated on our webshop in relevant sections the typical order processing time is 1-3 days. We have received your order on 02/16 and it was processed and sent out to our logistics company for shipping the very next day but it was shipped out on 02/19 instead as there were severe weather conditions blocking all of the outgoing shipments for 2 days. Having said that, you order was shipped out and is on the way and if it doesn't arrive by the desired date you are welcome to contact us (via email, chat on our webshop, Facebook page etc.) and we will send you instructions on how to send it back for a refund. We would appreciate if you would use our official communication channels as Trust Pilot isn't meant for that and we basically ended up getting a bad rating from you for no reason as we would sort out any issue you had if we had been contacted before through any of our customer support channels :/ Thank you! Kind regards, http://www.iamsuperhero.com


