ME SUPERHEROReviews of iamsuperhero.com

Response from ME SUPERHEROApr 6, 2018

Hi Heather, Based on our records you have made your order on Feb 27th and it was processed and sent out for shipping on March 1st. Although the typical shipping time for your region is 5-15 business days from shipping date as communicated in relevant sections of our webshop, for some reason it took longer than expected as USPS played ping pong with your order once it arrived for more than 7 days which didn't help but in total the delivery time was much less than 2 months as you stated. That is unfortunately out of our control but we have already contacted USPS and asked for an explanation. You have purchased the item on sale and also used 15% off discount code on top where on your request we have also additionally refunded you additional 5% OFF making it in total 20% discount as a small sign of an apology for the inconvenience caused so we really believe calling us worst company is far from true but we can understand your reaction and apologise once again. Additionally, we are happy to provide transparently our past correspondence. Kind regards

Response from ME SUPERHEROApr 6, 2018

Hi Stephanie, Without your order number we cannot tell you more details on your order but you are always welcome to contact our customer support which will promptly provide you with all the relevant info. Based on the name Stefanie Brawner we cannot find any order made but perhaps you have used a different name when making the order. What I can tell you is that if you made order on March 20th, your order was processed and shipped out typically in 1-5 days and the typical shipping time for your region is 5-15 business days from shipping date as communicated in all of the relevant sections of our webshop mainly being: - shipping tab on all of the product pages - help/faq section - order shipment confirmation - etc. We are indeed an USA based company but as explained in relevant sections we work with several dozen different manufacturers across the globe in order to provide such a wide range of apparel items (1000+ in many variations) and we are not able to store them all locally. We store and ship locally only best selling items which are currently being restocked after a big sale and should be available for ordering with 1-5 days of shipping time depending on the shipment method selected for the USA and the same applies for international orders. Kind regards, Robin

Response from ME SUPERHEROApr 6, 2018

Hi Rich, Without your order number we cannot tell you more details on your order but you are always welcome to contact our customer support which will promptly provide you with all the relevant info. What I can tell you is that if you made order on March 20th, your order was processed and shipped out typically in 1-3 days and the typical shipping time for your region is 5-15 days from shipping date as communicated in all of the relevant sections of our webshop mainly being: - shipping tab on all of the product pages - help/faq section - order shipment confirmation - etc. We are indeed an USA based company but as explained in relevant sections we work with several dozen different manufacturers across the globe in order to provide such a wide range of apparel items (1000+ in many variations) and we are not able to store them all locally. We store and ship locally only best selling items which are currently being restocked after a big sale and should be available for ordering with 1-5 shipping time depending on the shipment method selected for the USA and the same applies for international orders. Regarding your order tracking status, the order is being delivered to you by USPS so in case of any questions you are welcome to contact them and they should provide you with more info on item location and in case of any issues you are welcome to contact our customer support and we will help in any way we can. Kind regards, Robin

Response from ME SUPERHEROMar 14, 2018

Hi Christina, We are indeed an USA based company which can be verified and we can send you more info as evidence if needed. Also, as we mention in all relevant sections of our webshop (help/faq section, about us, shipping tab on all of the product pages etc.) we work with several dozen of manufacturers in order to provide the best possible choice of superhero apparel. Currently we offer more than 1000+ different items in many variations each and cannot store them all locally. That is the reason why we communicate in all relevant places the typical shipping times for different regions. We have received your order on March 2nd, it was processed and sent out for shipping on March 6th and is in transit and that is the reason why cannot cancel it at this point which is also explained on all relevant places in our webshop (help/faq, return & refund policy etc.). Your order is on the way and the typical shipping time is 5-15 business days from shipping date as communicated. Kind regards, Robin

Response from ME SUPERHEROFeb 11, 2018

Hi there, Through out our webshop we mention on several places that we recommend ordering a best size fit based on the size chart for any of the products and we cannot take a responsibility for not looking at the size chart in order to get a properly sized item. On the other size, even when that happens our return & exchange policy is clear and we are ready to exchange your item for free either for the same item but in correct size or for any other item within the same price range and that's exactly what our customer support agent offered you. The offer is still valid of course and if you decide to take it at any point all you have to do is reply to one of the messages from correspondence with our customer support. Kind regards