IAMNOTBASICReviews of iamnotbasic.com

Response from IAMNOTBASICSep 20, 2024

Hello Lesiney, We’re truly sorry to hear that you were not satisfied with the quality of your purchase. We strive to offer the best products, and your feedback is invaluable to us. Our support team has reached out to you via email and would greatly appreciate hearing more details about your experience so we can address your concerns. Please feel free to contact us if you have any further questions or need assistance. We're here to help and improve your experience with us.

Response from IAMNOTBASICJun 3, 2024

Hello M. K. Thank you for leaving the review! We are sorry to hear about your recent experience and apologize for any inconvenience it may have caused. We appreciate your detailed feedback on our customer service, and please rest assured that we will address your concerns with our customer service team to improve our processes. We also apologize if our responses were delayed. As a small team, our reply time can take up to three days, but we are working hard to provide timely and effective support. Thank you for bringing this to our attention and for your understanding.

Response from IAMNOTBASICDec 4, 2023

Hello Ege, Thank you for leaving the review! We appreciate you bringing your concerns to our attention. However, as our team is small, during peak times like sales and holidays, processing returns can take longer than usual. We genuinely apologize for any inconvenience this may have caused. We're pleased to confirm that the refund has been processed in your favor. Your feedback is invaluable, and we're committed to enhancing our customer support experience.

Response from IAMNOTBASICNov 26, 2023

Hello Jèss, Thank you for your review! We sincerely apologize for the delay in our response as we were actively investigating your issue and coordinating with the courier for a resolution. We're pleased to inform you that the issue has been resolved in your favor, and the refund has been processed accordingly. We genuinely appreciate your understanding and feedback, and we take it seriously to enhance our return system and ensure quicker responses for our valued customers in the future. Thank you for bringing this to our attention, and we appreciate your patience.

Response from IAMNOTBASICSep 10, 2023

Hello belloprue,
 Thank you for your review.

We deeply apologize for your experience with the faulty item, and we're truly sorry for any inconvenience it may have caused. We made every effort to address your concern promptly, issuing a refund even though it was challenging due to the order's age of 7 months. Your feedback is highly valued as we continuously strive to enhance our product quality and services. Thank you for bringing this to our attention, and please feel free to reach out if you have any further concerns or questions. Your satisfaction is important to us.

Response from IAMNOTBASICSep 10, 2023

Hello Jessica,

Thank you for leaving the review.

We sincerely apologize that you were not satisfied with the quality of your purchase. Our aim is to provide the best products possible, and we take your feedback seriously. We understand your frustration regarding the refund delay, and we acknowledge that our small team can sometimes impact our response times. Please know that we are continuously working to improve our processes to ensure a better experience for our valued customers. Your feedback is crucial in this journey, and we appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to contact us.

Response from IAMNOTBASICSep 10, 2023

Hello Maritza,

Thank you for your review.

As we are aware that your situation has been resolved, we want to extend our heartfelt apologies for any inconvenience you experienced along the way. Your feedback is essential in helping us improve our shipping and customer services, and we genuinely appreciate you taking the time to share your experience. If you ever have further concerns or need assistance in the future, please don't hesitate to reach out. Your satisfaction remains our priority. Thank you for your understanding and for being a valued customer.

Response from IAMNOTBASICOct 21, 2023

Hello Miss Ashley,

Thank you for your review. We're genuinely sorry to hear about your disappointment with the fit and quality of our item. Your feedback is incredibly valuable to us as we continuously work on enhancing the quality of our products. We appreciate you bringing this to our attention, and we're committed to making sure your next experience with us is a better one. If there's anything else you'd like to share or discuss, please feel free to reach out. Thank you for your understanding.