I Love Vape | Best Online Vape Shop USA!Reviews of i-lovevape.com

Response from I Love Vape | Best Online Vape Shop USA!Jan 13, 2025

Hi KimMarie We apologize for any inconvenience you’ve experienced and want to assure you that we’ve been actively working to resolve this matter. We attempted to process your refund via Zelle on two occasions; however, the transaction was returned as the email you provided is not enrolled with Zelle. Following this, we sent you an email requesting confirmation of your Zelle-enabled email address or alternative refund details to ensure the refund is successfully processed. Additionally, we noticed that a phone number was not provided when you placed your order. If you could share your contact number, it would help us address this situation more effectively and ensure a smooth resolution. If you haven’t seen our previous email, it might have gone to your spam or junk folder. Kindly verify the email address or provide updated refund details along with your phone number so we can proceed promptly. We sincerely apologize for the delay and truly appreciate your understanding as we work to resolve this issue. Please don’t hesitate to reach out if you have further questions. Thank you, Ann Customer Support

Response from I Love Vape | Best Online Vape Shop USA!Jan 2, 2025

Dear Evan, We sincerely apologize for any frustration or inconvenience you experienced during your recent order. After reviewing your situation, we see that we responded to your emails to inform you that Zelle is our current payment method and that your payment had not been submitted. Unfortunately, without the payment confirmation, we are unable to fulfill your order. We understand how important timely communication is and regret if our response didn’t meet your expectations. Your feedback is invaluable, and we are actively working on improving our processes to provide a better experience for all our customers. If you would like to proceed with your order or have further questions, please don’t hesitate to reach out. We’re here to help and hope to have the opportunity to serve you again in the future. Thank you for your understanding. Best regards, ILV Manager

Response from I Love Vape | Best Online Vape Shop USA!Jan 2, 2025

Dear Hai Le, Thank you for sharing your concerns with us. We completely understand your skepticism, especially when making a first purchase with a payment method like Zelle. Currently, we are in the process of transitioning to a new merchant payment system. In the meantime, Zelle is one of the secure and reliable forms of payment we are utilizing. Many of our customers have successfully used this method and received their products without any issues. Your trust is very important to us, and we want to assure you that your satisfaction and security are our top priorities. If you have any additional questions or need assistance with your purchase, please don’t hesitate to reach out to our customer service team. We’re here to help make your experience as smooth as possible. Thank you for choosing us, and we look forward to serving you! Best regards, Margaret Customer Relations