HyundaiPartsDeal.comReviews of hyundaipartsdeal.com

Should have a (NEGATIVE) number. As indicated in other reviews, regarding their customer service and returns, and specific to (Tracy), whom refuses to provide last name, says the "buck stops with her" and there is no higher level of management. This is a despicable and incompetent business. Shame I have to use the stop payment method through Pay Pal and credit card to try and get resolution, and do negative reviews....as Tracy sits behind her perch, rejecting RMA returns. My issue is with a set of 4 TPMS OEM sensors costing me $150.00 each PLUS expedited shipping, that that was shipped 3 days after purchase and used FEDEX of $70.00; USPS Priority would have been faster (another rip off). Yes, there is an electronic aspect to them, but they are a not something that can be damaged or shorted out, they send signals only to a receiver, but this business will hide behind the "electrical" stipulation knowing they shipped wrong parts and damaged and used products in hide behind "damaged unreadable packaging", when this is how these repackaged products from HyundaiPartsDeal.com to me. The packaging for these products only had 1 item that appeared shelf worthy....as these products that are in damaged and unreadable conditions (boxes and labels) came from this vendor and were opened at a REAL Hyundai Dealership where I took the parts to have them installed on my vehicle. One part was used, another was remarked with the wrong part number and not in a sealed package (yes, they literally wrote on the "2" and made it an "8" and sold it to me knowing it was interfered with. I called immediately to discuss, at the dealership, as they already removed my faulty TPMS sensors, then opened the box "from a misleading" Hyundai Parts" store, and the rest is horrendous. If i could post pictures I would upload for you all to judge. This is a pathetic rip-off after-market business, and nobody should buy anything from them.

Many companies, after acknowledging the shortcomings of their site search and inaccurate product images, would gladly exchange or accept the return of an unused product that was ordered in error due to its misrepresentation. HyundaiPartsDeals.com has taken a different tact, however, refusing to entertain that any mistake was made on its part despite no disclaimer that part images may be incorrect. By using a blanket "no return" policy on electronic components, the company makes no exceptions even when its own parts search and incorrect product images directed the user to order the wrong part. It's probably also worth mentioning the product they sent me in 2025 has a production date of April 2013. The correct part I got from a reputable dealer was manufactured in 2024. UPDATE 3/17/2025: For anyone relying on these reviews and the business owner's responses, please note that the latter is purely performative. Everything they mention about wanting to work to resolve this is completely inaccurate, as I went back and forth with them for weeks before posting this original review with nothing but stonewalling on their part. There has been no further outreach from them. While their response may make it appear they care about customer concerns and remedying their mistakes, I can tell you from firsthand experience that none of that has happened in my case.

Very poor customer service. DO NOT BUY FROM THEM. I ordered the part their website said would match my vehicle. It was the wrong color. I was never given an option to pick a color. Then when I want to exchange the part, they want to charge a 20% restocking fee for a part that has never been out of the box. This is on top of having to ship the part back to them. The parts return manager didn't care at all about helping a customer out.

I emailed their parts department with my VIN, and based on my VIN they assured me the part I was about to order was correct. It was not the correct part, and I can't return it because they said it has an electrical component to it, although it was never installed. The box had to be opened to check the part against the original part and now, since the box was opened they won't take it back. I would have never ordered the part had they not assured me it was the correct part. Now I'm out a little over $1600. This is completely unacceptable. Why can't they take responsibility for their mistake? My son ordered it, but I paid for it

Absolutely horrible customer service, especially Tracy in RMA. Was sent the wrong part twice and spent a month trying to reach their RMA team for a refund and shipping label to send back. After being given the same run around, Tracy says she will review and send an email, same as before. It has taken over a month to process a simple return. After asking Tracy to kindly review whatever photos she needs to that were submitted so we can wrap this up, she denies being able to do so and hangs up on me. I would strongly recommend NOT doing business here.

I ordered the wrong taillight for my Hyundai. They would NOT accept a return or exchange. Now I’m $140 out with a light I can’t use. Terrible customer service!

Parts were MORE expensive here, found far better deals on eBay. Availability was quicker, and I could actually FIND the parts I was looking for, since the cross-references on Hyundaipartsdeal were horrible

On 8/26/2024 I ordered a Hyundai drivers' side mirror, from AutoPartsPrime.com dba HyundaiPartsDeal.com which was supposed to be sent in 2 business days, but took 8 or 9 days. When I attempted to get it installed, I was told that it was not the correct mirror for my car. When I called HyundaiPartsDeal.com to inform them, I was told someone would get back to me by email. I received an email stating that the mirror could not be returned "due to being an electrical part or has an electrical component". I called HyundaiPartsDeal.com and explained that the reason they gave does not apply to me because I was not sent the correct part that I ordered. I was told to send photos. I sent the photos by email and waited for an answer, which I did not receive, so I again called and spoke to someone saying that I would receive an email instructing me what to do. I received an email with the same answer stating that the mirror could not be returned due to being an electrical part or has an electrical component. I filed a dispute with my credit card, and HyundaiPartsDeal.com answered saying that the reason I gave for wanting to return the part was "Product unsatisfactory", which is not true. They sent the wrong part. Then they said "Customer accepted the return policy when she placed the order." This is not true.. I was not given any return policy when I ordered the part. When I received the part, there was no invoice/receipt included nor emailed. The mirror was not packaged, it was wrapped in bubble wrap loose in a box. Then it stated "Customer submitted an RMA request for "no longer needs" on 9/30/2024 which was not true.... again, it was the wrong part. They also said "As we state in our return policy, and parts being electrical are not returnable" which obviously does not apply because they sent the wrong part. Then they stated "The customer still has the merchandise and it is non returnable" The only reason I have the merchandise is because they refused to take it back. Apparently what this company does quite often, based on complaints to BBB, is, send the wrong part if they don't have the correct one, and then refuse returns..They refuse to talk on the phone, and insist on refusing by email. Customer service is zilch. The whole experience is an absolute nightmare. Reply, Reply All or Forward