HyundaiPartsDeal.comReviews of hyundaipartsdeal.com

Horrible Customer service and business. I ordered parts from this company only to have them arrive damaged and broken. This company does not accept any accountability for itself. They are not honorable enough to give a refund or any compensation for damaged parts. Every email, every call is just a circus show of run-around. PLEASE DONT USE THIS SITE TO ORDER. STAY CLEAR OF THIS SITE. I"VE CALLED AND CHAT WITHTHEM AND THEY ARE RUDE, SORRY, DISFUNCTIONAL PEOPLE WHO COULD CARE LESS IF YOU RECEIVE YOUR ORDER OR EVEN GET WHAT YOU ORDERED. DO NOT WASTE YOUR MONEY HERE. I DONT UNDERSTAND WHY HYUNDAI PARTS DEAL IS STILL IN BUSINESS.

You confirmed the part fit my SUV, it did not. Total waste of my money and my time. I did use my VIN when ordering!!!!

My experience with HyundaiPartsDeal has been extremely disappointing. I placed an order based on the shipping estimate provided at checkout. After the order was processed and a non-cancelable controlled part was ordered, I was informed that I needed to pay an additional $292.94 in shipping charges, bringing the total shipping cost to more than $338. Had I known the actual shipping cost beforehand, I would never have placed the order. What made the experience even worse was the customer service. Representatives were not friendly, did not seem interested in helping, and one representative simply ended the chat without resolving the issue or attempting to escalate it. Responses felt dismissive and focused on blaming the customer rather than addressing the concern. I also submitted a support ticket and did not receive a response. I have been involved in e-commerce for many years, and this is one of the most frustrating customer service experiences I have had. I cannot recommend this company based on my experience.

Actually have the part in stock...not rocket science. And yes...this review is for this site in which I tried to order front and back floormatts, and rear trunk/hatch privacy cover and one other item I can't recall at this time. I was told one or more of the three items are no longer available aka retired aka end-dated aka discontinued..but the site that same day even after I received the email from you all said they were discontinued..and you asked me " would you like a refund " or something else. I don't recall the something else at this time.

Don't have the part yet. I had to follow up to get a status. Was told I would get a status prior to the end of that day. Never happened. Was told part number changed so the order didn't go through. Asked for the new order number and tracking. Received a UPS tracking number, however UPS still does not have the package. Terrible customer service. Looks like all the other reviews are correct. How does a place like this stay in business? I'll update after I finally get my part.

I needed a rear windshield wiper blade for my Veloster N. After receiving the order, I realized I accidentally ordered the wrong part and quickly requested a return (RMA) using their website's contact form. It's important to note that I did not open the packaging of the item I ordered. I received instructions a few days later, which I followed to the letter. I did not receive a response. I waited 5 days before reaching out again on the status of my RMA request. A day later I received a response stating I will receive an RMA form to fill out "shortly" but my return will incur a 20% restocking fee. Their website's restocking fee policy states, "Depending on the circumstances, our RMA agents will determine special exceptions on a case-by-case basis". It's odd that my RMA would have a restocking fee tied to it since it's unopened and I reached out to them immediately. Not only that, with all the back and forth with them on simply trying to get an RMA, a goodwill exception seems more than reasonable. Bottom line, if you have to return anything to this company, I would expect a restocking fee... Unfortunately, the web form that was supposed to be sent to me "shortly" never arrived. I reached out to them again but received no response. It's been 12 days since I started the RMA process and there's still no clear solution or response from them. As a small business owner, I would never treat a customer like this. Their return process is vague, overly complicated, and you will no doubt have to pay for a restocking fee no matter what. That's if you're lucky to even get an RMA processed. Avoid this company.

The shipping fees are very high compared to other sites.

Part was avail on website. ordered. Order comfirmed and now day later told voided order. Card was not charged and this was email I received Dear Timothy Trusler, Thank you for ordering parts with us. We are writing to inform you that order CU39269966 has been voided. Your order has been voided because of the following reason(s): The ordered part(s) have been discontinued (no longer available) and/or is backordered with no ETA date by the manufacture. If you have further questions, contact us. Regards, Customer Service Hyundaipartsdeal Note: This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.