hyperfavor.comReviews of hyperfavor.com

I order 4 mask a month ago. I have yet to receive them. They gave tracking information saying that it was being sent to the distribution center but that was over 2 weeks ago and there has been no change since then. WILL NOT BE ORDERING FROM THIS COMPANY AGAIN! CoVid or weather delays should not hold up mail for a month. No communication is being given as to why there is such a delay. Horrible customer service!

Ordered shirt, but never never received it. I contacted customer support by email and was told that shirt had shipped and I was given tracking number that indicated shipper never received item. After I filed a dispute with Paypal, I received email saying that due to an issue on their part, shirt was never produced. I requested that order be cancelled and Paypal credited. They said they couldn't do that as shirt is now in production. Items ship from Vietnam. Buyers beware. I never received shirt and Paypal is looking into this issue. This company is an overseas scam. Notice the "form letter" responses to all the negative reviews on this site. FROM THE BBB: BBB files indicate that this business has a pattern of complaints. Consumers primarily allege order fulfillment concerns including delayed shipments and receiving partial orders. Many complainants allege never receiving ordered products despite long waiting …BBB received a significant volume of complaints against this business in a short time span. This influx of complaints prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business is an online retailer offering themed apparel and face masks. BBB sent correspondence to the business by email on June 10, and June 22, 2020. We never received a reply.

I ordered a mask and filters on July 16 2020 and when I checked the tracking it's saying that it is still in processing! The only answer I keep getting is that "It's still at the manufacturer and still being processed. And we will send you an email when it is shipped." Til this day they are still saying the same thing. I would not recommend this site. I think they are bogus and ripping folk's off for their money. I just want my money back 🅿️

Ordered Jun 24th. After a month with no updates at all, I tried calling and emailing support to see what was going on. No response after several attempts. Only got a response after filing a dispute with PayPal. They told me it had shipped July 24th and sent me a tracking code that still only says tracking number created. They asked me to be understanding as they are currently swamped with orders. If they are struggling to keep up that much, then they shouldn't be creating fake pages on Facebook to hawk their masks that are photoshopped onto stock photos. They also asked that I cancel the dispute and to be patient for my order, but I will cancel the dispute only if and when my order arrives intact. Do not fall for this company's targeted ads! I wish I had never clicked on their ad, it's been nothing but a huge waste of time and money!

If I could give 0 stars I would!...this is an update to my two previous reviews of Hyperfavor....they now informed me they will give me a full refund if I edit my previous reviews and state the masks were delivered to my mailbox and were stolen!....by the way...no other mail was taken just theirs....no!!!..they have stopped responding to the Better Business Bureau as well...it is a real shame when you order from a company for masks that are a part of our daily lives and needed this happens...again....check out the BBB site before ordering from this company!!!!

I placed my order 2 weeks ago and I haven't even received an email that it has shipped. I emailed and no response. Do not order from here! So days after my original post they gave me the option to edit my review. Here we go. So they sent me an email saying the item has been shipped with a tracking number thats untrackable (lol) 24 hours later. Its still at the facility. Mind you all this is just coming from Dallas. I live in Houston so nothing to do with covid and shipping.

On July 8 I placed an order for two mask, that according to the site, will be ship within 4-5 business days. 9 days later I contact the company and they told me that due to the virus the factory is being overwhelmed with orders and that I need it to be patient. the nerve!.. Anyhow, I contacted the Company again since I haven't heard anything from them in 9 more days with the same apologetic response and thanking me for my patients. Then on July 18 I was send a tracking number to check the progress of this order. Well, the package got to Send from Somewhere in GA with DHL... who uses DHL in the USA.. Only other countries do. So red flag to me when I saw this. The package has be in route since the 18 but stop somewhere between GA and NC with no movement in 8 days. At this point i believe the package is lost somewhere.. If I don't receive my mask this week I will dispute the charges to my credit card. Pleas evade this stragglers and don't buy from this company, they are overseas, maybe China. False advertising!

On July 1st I ordered a mask and shirt. 25 days later I received the mask only.