hyperfavor.comReviews of hyperfavor.com

I originally wrote a nasty review, because the customer service I had been experiencing was sub par. However, Hyperfavor reached out and made things right. They eventually offered me a refund or the sending of another mask. The mask finally arrived after a few weeks. I know that shipping right now has been difficult, and that some of this was partially DHL's fault, but in the end Hyperfavor did eventually redeem itself. I've upped my 1 star to a 3 star. I think that's fair given all of the frustration I went through to get this item.

Edit: I updated from 1 to 3 stars. I did finally receive my order and I am satisfied with it. Once the warehouse shipped the order, it arrived in 2 days, but they gave me a tracking number almost 3 weeks before that (1 day after ordering) which made it seem as if it had been shipped. They could avoid a lot of negative reviews if they were just upfront about the processing time (the "Covid-19 might cause some delay" is not sufficient). OLD REVIEW: I wish I'd read the reviews here before ordering. I suspect the positive ones are fake. The tracking number they provide is basically an "intent to ship" number with USPS and does not mean they have shipped the package. I also wish I'd checked out the Better Business Bureau profile - an "F" rating. Reasons: Failure to respond to 26 complaints filed against business; 30 complaints filed against business; Length of time business has been operating (since Mid-May, apparently).

Arrived very late, but nice.