Reggie
Horrible Customer service Experience
I purchased a Samsung Galaxy S22 Ultra phone case from this company on July 11, 2024. I received the order on July 25, 2024, but encountered an issue as the phone cover did not have back-camera holes. Consequently, I emailed them the next day requesting a return address for a refund. They responded, offering two options for the return. The first option was to provide a return address and issue a refund upon receiving the item. The second option was to provide a free folio cover with a back camera hole that fits my Samsung S22 Ultra. This cover would be free of charge, and I could keep it without needing to return the original item. I opted for the second option. After not hearing back from them or receiving anything in the mail for 3 weeks, I reached out to them on August 15 and 16, 2024, asking for a return address for a refund as I no longer needed the replacement phone cover. They replied on August 16, 2024, apologizing for the delay and stating they would send the replacement cover ASAP. However, the replacement cover never arrived. I sent them another email on August 29, 2024, after another 2 weeks, requesting the return address for a refund, and I have not received a response. It has been almost a month now with no response. This business is unethical, and I advise against purchasing from them.
Response from flixstreamOct 17, 2024
we're truly sorry for the inconvenience, the staff made an error and didn't ship your replacement, if you can email us again, we'll make sure it get shipped

