Hydro FlaskReviews of hydroflask.com

I have ordered Hydro Flask bottle,was not happy with the purchase and contacted customer service, they told me they are busy and gonna reply as soon as possible,1 week pass and I have contacted them again. Now ot is already 8th of February and I still have no refund,no body have contacted me,no communication at all. I would love to believe that it was scam,but unfortunately I bought ot in official website. My suggestion is not to buy items from this company,as you gonna be ignored by the company if you will get a faulty item. Will never ever buy from this company again and will never suggest to my friends or family. There are so many great brands for the same price to buy.

Was given the All Around Tumbler as a Xmas gift. It’s useless. The small hole in the lid means it can only be carried upright by hand. Otherwise the contents just spill out.

I really love the products, but the customer service is basically non-existent. I ordered two bottles and received the shipping confirmation quickly. However, even after two weeks, the delivery still hasn’t arrived. I contacted GLS and was told that it is Hydro Flask’s responsibility. Unfortunately, Hydro Flask has not responded to any of my emails. At this point, I didn’t know what else to do. Luckily, I paid via PayPal and was able to get a refund through their service. I am very disappointed and would not recommend ordering from Hydro Flask in Europe.

I will never ever order from this company again. placed an order 1st week of December, the order was to be delivered to a collections spot, the code was emailed and the code didn't work. Then it was sent back. It took damn near a month for someone to get back to me regarding a refund. I got a response on Jan 5, stating the refund will take 5 days. It is January 22nd, and still no refund. Apparently the UK, EMEA Hydroflask is HOT (UK) Limited. Absolutley do not order from them. Get it on Amazon.

Got (2) for water, no leaks, no spills, easy to open and great for the gym.

Would not recommend! Their communication is non existent. I brought a bottle over 5 weeks ago as a Christmas gift for someone and It arrived damaged. I followed all the instructions to report it damaged and request a replacement and so far have only heard back from bots insisting this will be sorted. I have tried following up but im still waiting on a reply and a usable drink bottle…

I contacted customer service to report that my package was open and appeared to have missing items. I spoke with either Melisa or Lisa, but the representative was not friendly and kept repeating herself as if i dont understand what she was saying. My package arrived in three separate shipments, and the shipping process has been quite slow. I regret not heeding the negative reviews I encountered, as I now have to navigate this unsatisfactory customer service and poor quality products. It would be beneficial for corporate to review call recordings to understand the unhelpful and rude behavior of their customer representatives.

UPDATE! Hydro Flask has now sent me a fourth bottle. It kept water hot one time and then failed! I bought a Hydro Flask for its advertised heat retention, and it failed to keep liquids hot. Hydro Flask sent a replacement — also defective. They sent a third bottle — same issue. That’s three Hydro Flasks, all unable to perform their most basic function. While customer service did replace each bottle, repeatedly sending defective products points to a serious quality control issue. A premium-priced brand should not require multiple replacements, especially when every one fails the same way. Based on my experience, Hydro Flask no longer lives up to its reputation.