Hydro FlaskReviews of hydroflask.com

I love Hydro Flask products, but I will not be ordering directly from their website again after this experience. I placed an order for a limited edition bottle and was told it had shipped. However, FedEx never received the package, and tracking never updated beyond a label being created. When I first contacted customer service, I was told everything was fine and to wait for the tracking to update. After 10 days with no movement, I reached out again and was then informed that the package had actually been lost—and the limited edition bottle was no longer in stock. I was offered a replacement, but had my initial concern been properly investigated instead of dismissed, I may have still had a chance to receive the item I originally ordered. For a limited edition product, the delay and lack of follow-through was very disappointing. It then took a full month from the original order date to finally receive my replacement.

Cleaning the lid is difficult as the red gasket in lid is stained and can not be scrubbed clean

I went out on a limb and spent the extra money for a bottle that claims to hold ice for 24 hours. I am so disappointed with this purchase as it only holds ice as ice for 2-3 hours max. Don't waste your money, when you can spend the same money for a Stanley or Manna that truly hold ice for 24 hours +.

I have always loved my Hydroflask, but when the disk inside came loose, I started a warranty claim. They told me great news, they would cover it, and it went downhill from there. A month and a half later and they still won't send me the instructions for the video submission method they said I qualify for. Customer Service is a joke. The product is starting to lose quality as well. My newer bottles dont hold up as well as my 3 year old ones.

I ordered 2 bottles of 21 oz Standard Mouth but delivered only one bottle! Only option to contact them with email and auto reply says "We are experiencing more incoming enquiries than anticipated and our current response time is 7 days. If your enquiry is urgent we will get back to you as soon as we can".

Places an order for a limited edition bottle as it was in stock. After days of no updates, they emailed me to say it was unavailable and they would refund me. Don't understand what the point of advertising an item is if you're going to leave people waiting an age and then tell them it was actually out of stock. Terrible first impression. Will not order again.

The silicone seal in the lid of my wide mouth bottle – which is what prevents it from leaking – fell out easily when the bottle was opened, and quickly became lost. This is a major product failing. Customers needing replacement seals is common enough that hydro flask has a whole webpage dedicated to it. And yet, HF does not stock them. When I contacted them about this issue, HF did not offer any reason why they don’t stock replacement seals. I was told to buy a whole new lid, when it’s the silicone seal that is missing. I raised this with HF, who repeatedly dodged my questions and changed their story. I was told that the issue I'd submitted the complaint about wasn’t possible (!!), told that Australian Consumer Law doesn’t cover misplaced items (irrelevant), and asked to provide a video of the silicone seal falling out easily - when I had already explained I no longer had the seal ... due to the issue I submitted my complaint about. No refund, no replacement. I was offered a $3 discount on an item I shouldn't be required to purchase. This conduct breaches consumer guarantees under Australian Consumer Law, which go beyond an individual company’s warranty. When I asked that my complaint be escalated, they refused. My concerns about HF’s failure to stick by its corporate responsibility statement - which asserts that HF is 'committed to making contributions to the aspirational goal of a circular economy through reuseable products, material choices and smart packaging’ and ‘We design for the environment to eliminate single-use products and to reduce waste’ - were completely ignored. Question whether you want to purchase from a company that doesn’t honour its obligations under Consumer Law, or its claimed circular economy and waste reduction values.

My girl got given a bottle for her 1st birthday and I was excited as the bottles seemed like good quality. We only used it regularly for a few months before it started leaking. I contacted the company but as I did not have the receipt they just ignored my email, this seemed ridiculous as I provided the serial number etc. I have dealt with companies previously who didn't need the proof of purchase based on serial numbers. I am disappointed, and will not be buying or recommending again.