Hydro FlaskReviews of hydroflask.com

I don't know how they managed to make such a poorly constructed product. The lids, despite double checking that the lid is meant for the bottle, do not work. They always leak. I somehow lost the bottle cap that comes with the actual bottle when purchasing despite it being screwed on tight. And with the tumblers the lids are never secured and always leak all over my stuff. I have water soaking through everything on my person all of the time despite being cautious and even only filling the cup halfway. It still manages to dump water all over the place despite there being a cap on it. Not a great product. Will never buy from again

I use my flask daily for more than two years. No leaking, although I'd prefer it a bit lighter. Also I feel that the prices are quite steep for what you get, but it does it's job well.

I recently had a terrible experience with Hydro Flask that I will never forget. Their e-commerce website is one of the worst I have ever encountered. Not only is it unfriendly and unresponsive, but it is also extremely frustrating to use. The first thing that struck me was the incessant nagging about deals and offers. It felt like every time I navigated to a new page, I was bombarded with pop-ups and notifications about the latest deals and discounts. It was incredibly distracting and made it almost impossible to focus on finding what I actually needed. Even worse, the website itself was slow and unresponsive. Every click or tap seemed to take an eternity to register, and sometimes it would freeze completely, forcing me to restart my browser. It was a nightmare to use, and I found myself getting more and more frustrated by the minute. To make matters worse, the site's navigation was confusing and counter-intuitive. I had a hard time finding what I was looking for, and when I did finally locate the product I wanted, it was often out of stock or unavailable for purchase. It was incredibly frustrating, and I felt like I was wasting my time trying to use this website. Overall, I would not recommend Hydro Flask to anyone. Their e-commerce site is unfriendly, unresponsive, and constantly nags you about deals. Save yourself the headache and shop elsewhere.

One of my favorite water bottles i've owned

Like many other reviews here, my experience has been infuriating. I purchased a bottle nearly 5 weeks ago and have yet to receive anything. I’ve contacted customer service four times and have either received some generic response that their system is being “remodeled” or a message saying to email them through a different link entirely. How does this million dollar company not have an online customer service center set up? And for weeks it’s been like this! I even wrote a horrible review of the product online (because they asked me what I thought of it - HA!) and still nothing. If you really really really want a HydroFlask, go out and buy one. It’ll save you the headache. Otherwise, just buy a generic one from Target or Tjmaxx.

Terrible customer service. Won’t do anything without a picture but can’t provide a way to upload as their portal is ‘broken’. Also I think they have been hacked, ever since using links they sent to my ticket I have been bombarded with spam! Don’t use!!

I sent a note to the customer service line letting them know about a leaking hydro flask lid. They immediately sent a reply asking for one more bit of information. Within a week I had a replacement lid. Very pleased with the service I've received!

I ordered one of their widemouth water bottles for my sister for Xmas from them and everything looked great until their web system didn't accept my Apartment number and they shipped the package to a non-existent address. After emailing them they said to file a claim with fed ex(which got denied, cause they somehow delivered it to a non-existent address) and they would ship it to a fed ex access point. That was two weeks ago and now here we are a week before christmas with no word from Hydro Flask on whether I will be receiving the bottle AT ALL. I spent 50 bucks on that dumbass bottle just to be robbed by HydroFlask. I have tried giving them the benefit of the doubt, but they are uncommunicative. Thanks for stealing my money right before christmas