Hydro FlaskReviews of hydroflask.com

False advertising!!!! If you look at all of the photos of their bottles, and even in their videos the lid is centered, and not showing the big silver pins that are holding the lid strap on each side of the lid. Your bottle has a clean look when they advertise it, however when you get your bottle and screw on the lid, the silver pins on the lid line up with the front logo on the bottle instead of on the sides of the bottle where they belong and as they advertise on all their photos and videos. So that Hydro Flask doesn't deny I am a real customer, my order name is under Alisha Collins, same email address, westcoastfloridabeauty. I ordered almost 300 dollars worth of products from them

Not worth the money and the sustainability message is rubbish! Hydro flasks are advertised in rugged conditions with the slogan "Refreshment for any adventure". These flasks do not survive in rugged conditions, they dent easily, then split and need to be replaced.

0 STARS. Absolutely disgusting service. Placed an order on November 16th 2023. Order still hasn’t arrived January 7th 2024. Contacted the brand and some lady told me she can’t contact the delivery courier to find my order & she can only offer me 20% refund on something I PAID FULL PRICE + SHIPPING FOR! Considering your brand is a multimillionaire company you would think they would offer a full refund. Or ATLEAST try to figure out where my order was and what was going on. I’ve heard so many good things about your brand which turns out you have to find out the truth on your own and lose your money in the end. I will never EVER be purchasing from this brand. And i will be letting EVERYONE i come into contact with know about this pathetic situation. The price you charge for your bottles should be expected to have some security in receiving your ORDER! FRANK GREEN WOULD NEVER TREAT CUSTOMERS LIKE THIS.

No option for zero stars. Ordered on 12/15/23, now 12/24/23 and still no notification that it has shipped. If you don’t care how long it takes you to get it then this is the company for you. They have offered pre paid return shipping if it arrives late and I no longer want it. They’re losing this sale and paying return shipping. Great business model.

They are slow and lie about when they ship. Ordered a bottle and it didn’t ship until 8days after. When I called they said they will ship it by tonight but instead it was shipped the day after. I needed it before Christmas and I ordered it on the December 14, 2023 and it’s not getting here until December 26, 2023. It was supposed to be 2 day shipping. Lied and will never buy anything from them again.

Well I signed up with them to get a bottle for a Christmas present only to be tole by customer service that the 15% off is not valid. I ordered it and let them know I will not be a returning customer. Be sure to check their codes or fake codes they will text and email you before ordering. They didn't even want to hear what I was explaining by talking over me and when I said they will lose a customer over their own mistake they said ok and I hung up at that point....terrible customer service!

Worst customer service! The package never arrived and I needed it for tomorrow. They lied to me about delivering one just in time and one day before the party they are saying that because of Black Friday warehouse is behind and will only ship on minday. I told them I want a refund, they refused to refund saying it’s a non returnable item ( I don’t have the item nor the money) then when I called them, the lady working there implied I stole the 20$ bottle. Seriously? They insult you and don’t ship your goods but keep the money. Wow

i love their products