hydrafitnessexchange.comReviews of hydrafitnessexchange.com

Response from hydrafitnessexchange.comAug 21, 2025

Let me see if I can help… first reviewing the part of the complaint regarding the $65 order… That’s your order total with taxes product and shipping… We don’t refund shipping because shipping is a service rendered… So the remaining amount you received was correct 20% less on the product- restock… Now to the matter regarding model and serial number, please provide your model and serial number - take a picture of the serial number batch on the frame of your unit, and we will analyze it… If our data is wrong, we will reverse the restock fee… or, we will give you the correct pedal set free of charge Not for the matter where you said don’t buy from this company, well we deal with a lot of people and we have a lot of parts… And a lot of people order the wrong parts for their machine… If we don’t have restock fees in place, we get creamed in returns… This is true for almost any part company that exists … Because the same issues exist, no matter what you’re looking to fix whether it be lawnmowers or exercising equipment