HydelineReviews of hydeline.com

I purchased two very expensive loveseat recliners. After 13 months the off-white leather loveseat recliner the leather is coming off. Customer service has been running me around for 2 weeks saying oh we're going to get someone out there. Now they're telling me that the big bosses are not going to send anybody. I would never buy another piece of furniture from these people again.

As a person who has purchased leather furniture for years, I can wholeheartedly say that this is one of the best companies I have worked with. After reading some of the negative reviews, I was shocked! The people complaining are not understanding how leather furniture works. If you abuse the leather with incorrect cleaner or hair products or do not clean or condition it correctly, it will fade or cause peeling. My experience with their customer service team was beyond exceptional and I would recommend their product to all my friends and family. In fact, I used their products to furnish all my rental properties and havent had one quality issue.

I purchased 2 leather recliners and within 6 months the arm of one of the chairs started peeling. They sent out a tech who confirmed it was peeling, cosmetically touched it up but will not replace the arm. The chair will continue to peel and it will be out of warranty so I will have zero recourse. This is not acceptable. Who wants to spend over 3,000 on 2 chairs just to have the leather peel.

We bought two Torino leather mechanical loveseats and a matching chair. It’s been about 18 months since we bought them. Now, one of the seats does not fully come upright. I called Hydeline to get the purchase date to see if there is warranty coverage. (Since it had been over a year, I didn’t think so but it was worth a try.) Not only did they look up my purchase date, they told me the loveseat was covered and that the furniture repair company will be contacting me in 24-48 hours for an appointment. I was dreading calling customer service and getting put on hold and having to give my identification info more than once. This was handled quickly over chat with just my name and email. If every company had customer service like this, I would be a less stressed person. Thank you, Hydeline!

Purchased sofa and loveseat. All three mechanisms broke after an inspector looked at the products.hydeline has taken already taken 3 months so I am now calling Amazon to let them know about the horrable service repair of these items.i would Never buy from them again. I want this oroduct administer sofa and recliner out of my house forever. Very disappointed customer. Padding failure and all 3 mechanisms are all bad after hydeline insoection. Two months and still have not resolved this problem. Calling Amazon again to get these out of my home and credit my account full credit. Too many defects involved. I will fight to the end to get this furniture out of my house. Many calls to Amazon with no help in sight. Don’t purchase buyers beware…Horrible customer Service period. Westminster sofa and recliner. Not comfortable and all 3 mechanisms broke either before the got here or with one month of use. M lCorrea Diamond Bar California I wished I never purchased these. Customer is lacking in and on service to repair when they know their parts are bent and defective.

I purchased a Reclining Sofa from Hydeline that arrived to me on March 21st, 2023. In well under 1 year the color of the leather completely faded from the headrest area. According to Hydeline, this is not considered a defect and they will not do anything to cover it. If you're looking for a quality product with quality customer service, you need to look elsewhere. Buyer Beware!

I placed a custom order for a love seat. Prior to processing the order they sent a sample to insure that I approved of the color. They indicated that the delivery would take 14-16 weeks, it was delivered in 12 weeks. The love seat is beautiful, and very comfortable. It is the exact color and style I expected. It looks exactly as it did online. I also think it important to mention that Hylinde used an excellent delivery company. The delivery was exceptional, the company provided a two hour delivery window rather than the usual four hour window.

I've had a somewhat mixed experience with this company. I ordered an ottoman to go with a sofa and chair that I purchased on Overstock. I was told it was in stock and would be delivered in 2-3 weeks. A month later, I was told it was on a boat sitting in a dock. I didn't get it for almost 2 months. The cushion on my chair has a huge crease in it after 2 months. Not at all what I was expecting for such an expensive sofa. They did contact a repair company immediately after I reported my issue, so I will see how that goes.