HVAC DirectReviews of hvacdirect.com

I was happy with the log set and fireplace I received, but when I opened the box and was ready to install them, the packaging poorly protected the brittle logs. One of the logs was broken completely. Even though my order was a year old and I didn't order anything else from HVAC Direct for the whole year, they were still willing to help me out. They offered to replace the broken log or comp me some money for the hassle. I appreciated this kind of customer service, and even though they didn't have to, I am glad to say they were willing to help me out.

I made a purchase in Feb '25' the salesman was so nice. Listened to me and not pushy at all. Sold me what I needed at that time. I was very pleased with the service I got. Thankyou. Fraser Cove, Tauranga.

Fast easy ordering. Quick delivery. Carefully packaged. No damage. Love it!

The website is easy to navigate and the online chat is very helpful! Looking forward to placing an order!

Fast delivery as advertised. Haven't installed yet but looking forward to seeing how it goes.

Exceptional service before and after the purchase of my Infinity DIY heat pump.

Unparalleled Perfect Price, Transaction and Service. I wanted to thank HVAC Direct for sending my shipments so promptly! I ordered the 60,000 BTU 80% AFUE 9-Speed Single Stage Goodman Gas Furnace on a Sunday night and received it the next Wednesday morning. That is just plain INCREDIBLE!! I mean, truly A++++. Perfect packing and shipping condition, and I fired it right up and it ran beautifully. I have referred others to you already! Before I put in my order, I did see the furnace for $50 cheaper at 2 other sites, but when I read the reviews there were some very disturbing reviews. Also the 2 sites looked the same except for the company name, which is always a red flag on the Internet. The reviews were very good at HVAC direct. so I ordered with them. I am sure glad I did. Also, I had a question and emailed the invoice to the service email on the invoice. I received a response the same day with a delightful response. Customer service is A+++++ for sure. I intend to order their "3.5 Ton 13.4 SEER2 80,000 BTU Goodman Gas Packaged Unit" probably later this year to replace that unit, and sincerely promise that I will be ordering from HVACDirect. It feels so good when you find a perfect provider, so I will be a customer for life.

I purchased a Trane heat pump system from HVAC Direct in Oct 2024 and I had it installed in Dec 2024.I am very happy with the performance of this equipment as well as the quality of the Trane name. The price I paid was very acceptable and it was shipped to me as fast as I could hope. I have run it for two months now and it works really well.I am very happy with the way everything worked out.Trane is an excellent name in quality equipment.