HVAC DirectReviews of hvacdirect.com

Where do I start? First was told it was in stock. Not. Got a shipping notification showing it shipped complete. Not. Charged my credit card for a back ordered item. Balanced finally shipped. Now another 6-8 days before I receive. Spoke to Bailey in customer service. Just got a run around. Nobody wants to be accountable. Just excuses. Will NEVER do business with them again. Now I received the shipment and it’s not even the model I ordered. Completely different brand. I’ve left 2 emails to supervisor Bailey and one email to their “contact us” email and have no reply. Been trying to get a reply since last Friday. Now 5 days past. Going to have to dispute with my credit card company to get an answer I guess. What a sad company.

The website stated the unit I needed for a client would ship in "1-2 business days." After four days with no update or tracking, I attempted to message customer support. The responses I received were all in poor, broken English, and when I tried to call them at 0800 on a Tuesday morning, "call volumes were too high, and they would have to call me back." Terrible customer service, and I will do my best to ensure none of my fellow contractors here in Louisiana ever use them.

My furnace came damaged and I have spent 2 days trying to get some help With this issue to no prevail I wish it was as easy to get help with their service as it was to order their product but it doesn't seem to be the case Iil

I have done about $30000 in business with this company. I like the product and the ease of installation. However doing business with hvacdirect has been a nightmare. I have placed orders and have been told one thing from the person who I placed the orders with to just find out everything they have said was 100% deceitful. From equipment being on back order several times to sending me open box units that had damage. I will just continue to do business with our local distributors instead of this company

It all came in damaged. Need to return it. Get a whole new set. Been waiting a week for a response. Nobody’s called me back. Nobody’s email me back so it’s been a bad yes, and I sent them pictures of the same day back to the email. You guys gave me customer service HVAC whatever the email was I sent them out the same day and I didn’t see anything come back and it’s been a week. Would you like to see the email again I have a copy of it and the pictures that I sent to your customer service were they told me to send it?

Zero customer service. I emailed numerous times, chatted their “24/7” online chat assistance, and called countless times throughout the day only to be cut off around the ten minute wait period everytime. I requested callbacks and nothing. It may be a true scam company. Very disappointed and frustrated that a company like this can continue to operate.

I had a very disappointing experience with HVAC Direct. I purchased an AC unit, expecting delivery within a week as stated on their website. Instead, I waited over eight weeks without receiving any updates. This delay significantly impacted my family's health, especially living in Florida where AC is essential. During this time, HVAC Direct falsely claimed they had the unit in stock. To make matters worse, they canceled my order without informing me. I had paid for the unit through Bread Financial, which not only affected my credit but also led to a payment being taken despite not receiving the product. When I tried to communicate with HVAC Direct, I encountered rude customer service and was simply told my order was canceled, without any explanation or attempt to rectify the situation. They refused to replace the unit, leaving my family to suffer in the heat. This experience has been incredibly frustrating, and I would caution others against using HVAC Direct.

I purchased a Perfect Aire 3 zone mini split system from HVACDIRECT.COM. First year a fan was defective. 2nd year, after the 1 year warranty expired, 2 air handlers leaked. I purchased 2 new air handlers. 3rd year, the 3rd air handler leaked. Lasted 1.5 months, it leaked. Replaced it and the tech checked the system, the 2 air handlers I purchased last year leaked. At this point HVACDIRECT.COM is wanting videos of the leaks and installations, even though the system was installed by licensed a/c tech and leaked checked by the tech. Obviously Perfect Aire is an example of cheap Chinese junk and HVACDIRECT.COM has no qualms regarding selling a poor quality product or standing behind the product. I'm replacing the system since I can't afford the service calls and freon.