HVAC DirectReviews of hvacdirect.com

Sold us a broken minisplit. It was damaged during shipping - they told us it was only cosmetic damage, to keep installing it. Then during the installation by a licensed electrician, the electrician said the part looked used and the connectors were warped. We contacted HVACdirect.com again and they said no, it was a new unit. It was missing bolts - they said that happens. It never turned on. The electrician (who has installed 2 other minisplits for us at various properties) verified that it had power running to it; that the machine was broken. We reported this to the company and they said there was nothing they could do -- at most they might replace the broken part if a HVAC diagnostician came out and determined what part was broken. They refused to pay for any installation fees, or to replace the item.

Their website showed my unit was in stock, and didn't mention that it would be several weeks to ship. I've reached out to them multiple times and each time they give a new excuse and new expected shipment date. It's been 3 weeks since I ordered and it's still not even shipped. I could have spent my money at a company that would provide reasonable service... but now the money is in their bank account and I'm just twiddling my thumbs. I can order stuff from China and have it delivered in half the time it takes them to even get it out the door. Pathetic company!

Placed my order, unit I ordered was not available. Gave me a replacement option which I stupidly agreed to. The equipment arrived and was installed by licensed HVAC technician. Outside unit will not come on. Had 3 different HVAC technicians out and they all say the same thing, that the unit is not responding to commands that it has some kinda internal issue. Been on the phone with service dept. numerous times and still no resolution. Haven’t even offered to send me a replacement unit yet. Really extremely frustrated at this point. Not sure how this will turn out. I’ll update when I get some kind of resolution to this problem

Not a trusted company to buy from, Two days ago i ordered 2 compressors that i found online from Hvacdirect.com, since the compressors are about $1500 each i decided to call to hvacdirect.com directly to make sure compressors are available, I called and did the order with hvacdirect.com representative and he collect my credit card over the phone and he inform me that it will take 7 to 10 business days for the compressor to arrive on our store in Florida, two days after i was notified on my credit card account that my charge to hvacdirect.com was chargeback, i called them to find out whats the issue and they representative told me that the order was canceled due to the price change, he told me that this compressor is $2400 each and not $1500 each so the only option for me is to do a new order and pay $4800 for 2 compressors instead $3000 for two of them, i was in shock, we as an hvac contractor already sold to our customer the 2 compressors base on the first quote and now we need to call our customer and tell him that the price have been change and it will take more days for him to get the compressors. I asked hvacdirect.com representative to honer the price and he told me that he cant do anything and it will ask a manager to call me back in 10 minutes to discus the issue. Just to mentioned i never got any email from hvacdirect.com to tell me they cancel the order they just cancel it with out to inform us, we could wait 7 days for the compressor and not get it if i wasn't put attention to my credit card transaction and see that they charge it back. and off course Manager never called.

Paid $3700 for a wood burning stove a month ago. Still haven't received it. Reached out to customer service after the estimated shipping day passed, and after a day or two received a response that it's still out of stock with the wholesaler. Still not sure if it will ever come or if we will have to request a refund. So little communication from hvacdirect that we actually started to worry we had been scammed, and that they were not a legitimate business. They also haven’t offered any additional help, discount, refund- anything to make it right.

The item arrived and worked for a day before it began to freeze over. We had to pay both for an electrician and an HVAC mechanic to come service the brand new item. We were told it came without enough refrigerant.

They claimed to have the heater I wanted in stock and said it would ship in a few days. After 10 days of waiting and still not shipment, I cancelled. Bottom line, they don't have what they say. It was to come from the manufacturer, who apparently was backordered. Further, they do not post any negative reviews on their website, so those reviews are totally unreliable!!!

At 39 I have never once left a 1 star review for a company but they have easily earned it. I ordered a high end Mitsubishi mini-split system that I saved up for over a year to afford. I have a licensed contractor put it in and an HVAC specialist come to do a pressure check on the system before charging it. It does not pass the check after well over a day of testing every line set and connection they determine there is a small leak somewhere inside the main condenser unit. Now I have spent around $3,000 dollars more than expected due to this drawn out process and the HVAC specialist submits a warranty claim. I'm frustrated that this has happened but understand that it was a possibility however what came next was beyond my comprehension. After turning in all the invoices and info that they demanded I get a call back at 5:30am! Barely conscious I answer and am immediately confronted by one of the rudest most demeaning customer service representative I have ever had to talk to. He berates me for how the diagnostic wasn't worth a damn and if I want to get another unit I need to have them come out and find exactly where and which part in the compressor has the leak. (For those who don't know this could take easily over a day of diagnostic tests which would likely end up costing far more than an entire new unit). Now this is all happening as it is completely black outside and I'm just trying to get a clear thought together after being woken up in the middle of the night. Talking over me any time I try to get a word in, constantly repeating how the invoice talked about line set testing for some reason, clearly misinterpreting what the diagnostic states. Now seeing as the Tech was the one who submitted the warranty there was no good reason for them to be calling me in the first place other than the fact that they think they can bully me assuming I'm unaware of how these systems work. I will NEVER EVER return or recommend this site to even my worst enemy! Because of their absolute unprofessionalism and refusal to take any responsibility for their products I will likely be out over $8,000 more that I absolutely cannot afford. Do yourself a favor and avoid this company as if they packaged everything with anthrax!