HVAC DirectReviews of hvacdirect.com

Wonderful Customer Service ensuring everything was taken care of. Incredible product, and I can't wait to see how much savings I will see on my next and following electric bills.

Was so happy with my experience. customer service was 10/10. Chris helped so much. will be recommending to anyone I know who needs AC. Thanks so much!!!

Easy to find the info I needed on their website, and our salesperson Chris K. made purchasing and arranging delivery of the packaged system to a nearby logistics center a breeze! This is our second purchase through HVAC Direct (first was a ducted mini-split system) and we will definitely use them again if we have future needs.

Everything was fine! Only thing it just seem like it took forever to get your order, 3 weeks for me, but I know it’s probably because you’re a busy place! I got my Mr. cool hooked up and it is very nice! And then you had a sale after I got it hooked up! You got a rebate sale of $1000 off or $2000 off. I wish I would’ve waited. Spent $6000 on my system. I Didn’t get nothing back, at least I’m cool now would’ve been nice to get a rebate! L Ray Hutchinson, Kansas

I purchased an air conditioner, coil and new copper tubing. It was delivered timely and I paid a reputable company to install it. After two weeks, the air conditioner was not working. The freon had all leaked out because the coil had a tiny pinhole in the center of it. The company agreed to replace the coil but I had paid over 1000 for the install. The company is now saying that the re-install and replacement of freon is going to be my expense. I am 65 with congestive heart failure, the heat is killing me. I have tried numerous times to talk with the representatives of the company and they continue to say it is not their responsibility. It is going to cost another 1200 for the tear out and reinstall and also the replacement of the freon. The company agreed to pay for a new coil but not the install. I believe that is wrong and I have no way of paying for the re-install. I would like to update my review of this company. I really appreciate the efforts made by Melissa to resolve this situation. I now have "an air conditioner that is running properly and efficiently". I have a company who reached out to me and did "THE RIGHT THING" and we have resolved the situation completely. I have used this company several times in the past. We have ordered numerous air conditioners from them and have never had any problems, so was really surprised when I was unable to resolve the problems. I realize now I was just not talking to the right person!!! Thank you again Melissa. I will definitely be recommending you guys to my friends and family. Sincerely, Linda Shelton

Good product, good service, product came on time, but I was not notified by phone as promised.

Chris was awesome with customer service. I have bought 3 now 4 units and ALL have been flawless. Thank you Chris and HVAC direct

No problems. Got it quick