HVAC DirectReviews of hvacdirect.com

Easy website to navigate through

Chris is extremely knowledgeable and provided me with all the details for our new unit! He is very patient and even waited for me to get my new computer "outlook 365" email uploaded so i could review the quote! I WILL use your company again just for this amazing experience!! ALL through chat, just frick'n amazing!!

Seems to be a good product. Delivered on time.

Everybody at HVAC direct was very helpful to expedite my order and were very attentive , Renee and the rest of the customer service team were great.

This was an amazing experience, not because everything was perfect from the beginning, but because it wasn't...and hvacdirect exhibited OUTSTANDING customer service in making things right. I purchased a scratch-and-dent furnace (120k btu 96%) to save a few hundred bucks. Unfortunately the unit seems to have gotten severely damaged in shipment. And this was only discovered when the installers came in to do the install. I was super nervous how this was going to go, especially being that scratch-and-dent is non-returnable (sold as-is). But after calling and speaking to technical support, they processed a replacement unit that arrived within just a couple of days (shipped next day)! But even beyond this, the technical support team sent me a replacement inducer for the damaged unit that allowed me to make a deal to sell the originally damaged unit to my installer to offset my additional costs for them having to come out a second day. Wow! I actually reached out to support to order the part myself at my cost, but when the tech found out that this could help offset my additional costs, he sent it out free as a courtesy. Who does that nowadays! Special shout out to the tech Tim. They now have a customer for life!

Great service from placing the order to the delivery of the item. Can't wait to get it installed.

Honest and knowledgeable service, fast shipping and reliable products...what else could you ask for?

We got the furnace FAST and in good condition. Kudos to HVAC Direct and the R+L delivery drivers was awesome. Got the furnace hooked up and it started right up. I will reccomend to friends and family. They also had the best price I could find as well. Thx HVAC DIRECT!! My sister and her son are enjoying the warmth!!!